What are the responsibilities and job description for the Franchise Advisor position at Malone Workforce Solutions?
New! Franchise Advisor
We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you! Apply today!
Come work for an international leader in the $89 billion-dollar facilities service industry. Our client continues to be named a top Entrepreneur Franchise 500 company that experiences exceptional growth year over year and would love to speak with you about joining their team!
Position Highlights:
- Position Type – Direct Hire (a new position due to growth)
- Salary Range -$50-$55K (Plus Commission/Fuel and Cell Allowance)
- Hours of work: 8am – 5pm (Mon. – Fri., on-site-need flexibility, schedule can vary
- Annual raise program
- Industry leading training (paid)
- Work-life balance
- Fun work culture
- Full range of benefits including medical, dental, vision, a matching 401k, and Aflac
- Work-site location – Harrisburg, PA 17011 (Must live within a 45 min. commute).
Education/Experience Requirements:
- Minimum experience: At least 2 years of customer service, sales or training experience.
- Minimum education: Highschool Diploma or GED.
- Ability to exercise discretion and independent judgment with respect to Franchised Business Owners’ customers and allocation of financial and brand resources.
- Previous commercial cleaning services or janitorial experience is a plus but not required.
- Adaptability and ability to learn a new industry, company, product, or technical knowledge and do well in technical courses and seminars.
- Ability to effectively provide direction and advice to customers and Franchise Business Owners.
- Ability to read and interpret documents, such as technical data, safety rules, operating and maintenance instructions and procedure manuals.
- Strong problem-solving skills to resolve conflicts/issues and sees them as opportunities. Cool under pressure and does not become defensive or irritated. Easily approachable.
- Action oriented with a drive for results. Demonstrates perseverance by pursuing goals with energy, drive, and a need to finish.
- Ability to communicate effectively in interpersonal situation and before groups of Franchised Business Owners and their customers. Can motivate others and create a climate in which people want to do their best.
- Strong customer service orientation
- Effective written and verbal communication skills
- Training experience
- Ability to network across the Company effectively and maintain working relationships with team members
- Strong planning, organizational and time management skills
- Proficiency in computer skills not limited to, but including Microsoft Office, Outlook, Word and Excel
Malone is an equal opportunity employer.
Salary : $50,000 - $55,000
