What are the responsibilities and job description for the Specialty Retail Account Manager position at Malouf Companies?
Malouf is looking for an Account Manager to help oversee a group of specialty retail accounts. This individual will support and assist the Territory Manager in developing business strategies to help maximize sales opportunities with existing accounts while building long-term relationships. This position requires strong attention to detail, a strategic mindset and effective communication skills. The ideal candidate will be self-driven and able to manage multiple initiatives simultaneously.
Responsibilities and Duties
Responsibilities and Duties
- Build and process orders in preparation for booking
- Answer incoming customer calls and provide support and direction as needed
- Help new and existing accounts reach their sales potential by evaluating trends to find opportunities for growth
- Monitor and analyze customer’s usage of our product
- Deliver exceptional service daily
- Problem solve any issues that arise in a timely manner
- Identify potential cross-selling and upselling opportunities through daily phone and email interactions with customers
- Travel may be required to conduct regional training events, periodic field visits, and tradeshows
- Experience in delivering client-focused solutions based on customer needs
- Self-motivated with the ability to recognize the relative value of accounts and prioritize accordingly
- Proven ability to manage multiple projects at a time with attention to detail
- Excellent listening, negotiation and presentation skills
- Natural relationship builder with integrity, reliability and maturity
- Ability to make quick, smart decisions with limited information
- Excellent verbal and written communication skills
- Strong knowledge of Microsoft Office applications including Excel and Outlook
- Must be willing to travel when necessary
- Learn/retain product information quickly
- HSA-Eligible Health Plan
- Dental w/ orthodontics
- Vision Plan
- Basic Life insurance
- Long-term disability
- Company-matched 401K
- Free daily gourmet lunch provided by our company chef
- Paid maternity and paternity leave
- Onsite fitness center
- Product discounts
We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.
