Client Relations Specialist

Malouf Furniture is a family owned business established in 1946. From day one, our goal has been to provide luxury furniture at an affordable price. We value style and quality while striving to be unlike any other furniture store in our market. We make a constant effort to leverage the creative minds and spirit of each and every employee, in every aspect of our business. We are always seeking creative, innovative individuals to breathe new life into our company. Luxury, style and quality are at the forefront of what we do.

As a Client Relations Specialist, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character—and the foundation for providing an outstanding customer experience. You offer support every step of the way, from being a helpful voice on the phone to helping to resolve customer service issues with ease. Behind the scenes, you demonstrate your knack for organization and efficiency, perform various office activities and follow standard procedures under the direction and mentorship of the store managers.

Responsibilities

• Maximize company sales growth and profitability by performing all office activities and procedures in order to deliver an engaged experience to every customer, every time.
• Demonstrate company standards in customer service and teamwork.
• Process sales orders and payments (including financing) and book deliveries, both local and long distance.
• Process customer correspondence and returns/credits.
• Answer all telephone calls immediately and courteously.
• Perform all follow up communication with the customer, and respond to customers within the time frame promised.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
• Communicate on a regular basis with managers concerning all aspects of customer service issues.
• Communicate effectively and efficiently with all company associates in both written and verbal form.
• Actively participate in weekly meetings, store meetings and training sessions.
• Support sales team by assisting with all aspects of the sales process, including booking/rebooking deliveries, following up on estimated time of arrival (ETAs), backorders, transfers and all customer service issues.
• Prepare weekly reports for manager meetings and sales staff.

Requirements

• Customer service or retail experience required
• Associate's or Bachelor's Degree preferred
• Good reading, written and verbal language skills (English)
• Excellent communication and problem solving skills
• Telephone presence and interpersonal skills
• Data entry and basic math skills
• Must be available to work a flexible schedule including weekends and holidays
• Basic knowledge of Microsoft Office, especially Excel
• Ability to multi-task with frequent interruptions

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Relocate:

• Foley, AL 36535: Relocate before starting work (Required)

Work Location: In person

Salary : $17