What are the responsibilities and job description for the Counter Service position at Maman Corp.?
maman is a french bakery, caf and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman : the cookbook.
We're looking for a counter to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You love cookies, are always ready to lend a helping hand to a colleague & you don't take yourself too seriously. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You are able to speak authentically about who we are, and every item on our food and beverage menu. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate!
What you'll do :
- Take ownership of the cafe spaces' counter aesthetics
- Greet guests upon entering our storefronts and successfully communicate seasonal specials, encourage guests to try our best selling items etc.
- Navigate the Toast POS system to accurately ring up customers' orders
- Keep a clean and organized counter space
- Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
- Maintain safety standards while adhering to maman's policies and procedures
- Investigate and resolve any guest concerns
- Assist with re-stocking at the end of your shift - team work is the best work, set your colleagues up for success
- Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests - do you know their order? Dial up the coffee without even asking!
What we're looking for :
What's in it for you :
Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out.
We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer.
Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!
