What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Mammoth Creek Inn?
Job Overview
We are seeking a dedicated and friendly overnight Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Night Audit agent will play a crucial role in enhancing guest relations and ensuring a memorable experience for all visitors.
Duties
- Greet late check-ins with a warm and friendly demeanor, creating a positive first impression.
- Manage check-in and check-out processes efficiently while ensuring all guest information is accurately recorded.
- Respond to guest inquiries and provide information about hotel amenities, services, and local attractions.
- Handle reservations, cancellations, and modifications through various phone systems and online platforms.
- Address any guest complaints or concerns promptly, ensuring satisfaction through effective problem-solving.
- Leave communication with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Maintain an organized front desk area.
- Assist with special requests from guests to enhance their stay, showcasing excellent customer service skills.
Requirements
- Previous experience in guest services within the hotel or resort industry is ideal but not necessary.
- Strong customer service skills with the ability to communicate effectively with diverse clientele.
- Proficiency in phone etiquette and familiarity with phone systems to manage incoming calls efficiently.
- Excellent organizational skills and attention to detail to manage multiple tasks effectively.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Night Audit Agent where your commitment to exceptional service will help create unforgettable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $16.50 - $20.80 per hour
Expected hours: 16 – 40 per week
Schedule:
- Holidays
- Monday to Friday
- Overnight shift
- Weekends as needed
Ability to Commute:
- Mammoth Lakes, CA 93546 (Required)
Ability to Relocate:
- Mammoth Lakes, CA 93546: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $21