Night Auditor/Front Desk Agent

TOWNEPLACE SUITES FRESNO-HOTEL NIGHT AUDITOR

Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay.

Qualifications

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

A TYPICAL SHIFT:

• Review daily transactions and checklists for completion and accuracy.
• Ensure all guests are served promptly and courteously.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Ensure emergency notification procedures are followed in the event of issues taking place overnight.

Requirements

• Must be able to work a flexible schedule, including complete weekend and holiday availability
• Hotel experience: 1 year (Preferred)
• Must have great customer service skills – all of our positions come into contact with guests!
• Previous customer service experience with proven ability to thrive working the overnight shift is ideal.
• You need to have strong verbal and written communication skills. You must be able to read, write, type and use basic technology.
• This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds.

NOTE: This hotel is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including the collection and processing of the personal data that you provide on this website, hiring, salaries and benefits. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott.

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• Fresno, CA 93720 (Required)

Work Location: In person

Salary : $17