What are the responsibilities and job description for the IT Support Lead position at Managed Service Provider?
We’re looking for an IT Support Leader to join our growing team. You’ll lead a team of IT Support Engineers, solve technical problems, and make sure our clients get great service.
Why Join Us:
- Lead a team in a fast-paced environment.
- Hands-on work with plenty of room to grow.
- Work with a variety of technologies.
Key Responsibilities:
- Lead the Team: Manage and support IT engineers.
- Solve Technical Issues: Help troubleshoot and guide your team.
- Client Support: Make sure clients get quick and effective service.
- Improve Processes: Help make support operations more efficient.
- Reporting: Handle daily reports and client onboarding.
What We’re Looking For:
- 3 years of IT support experience.
- 1 years of leadership or mentoring experience.
- Experience with tools like M365, Active Directory, and ticketing systems.
- Strong communication skills.
- IT certifications are a plus.
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- On call
Work Location: In person
Salary : $70,000 - $85,000