What are the responsibilities and job description for the Customer Service Representative position at Management Business Solutions, Inc.?
SUMMARY: Management Business Solutions is seeking a highly motivated and customer-focused individual to join our client’s team as a Customer Service Representative in Grand Rapids, MI area. As a Customer Service Representative, you will play a vital role in ensuring exceptional customer satisfaction and maintaining positive relationships with our valued clients.
RESPONSIBILITIES:
- Respond promptly and courteously to customer inquiries, complaints, and requests via phone.
- Listen attentively to customer concerns, analyze problems, and find appropriate resolutions.
- Maintain effective communication and collaboration with various departments. This ensures that you can access the necessary resources, gather relevant information, and provide accurate responses to citizens' complaints or inquiries.
- Familiarize yourself with the payment processes and systems used within the organization.
- Act as a liaison between the citizens and the relevant departments.
- Maintain accurate records of all communication, updates, and resolutions related to the citizens' inquiries or service needs.
- Other duties assigned.
QUALIFICATIONS:
- High school diploma or equivalent; further education in customer service or related field is a plus.
- At least one year of experience in a contact center or dispatch operations is preferred.
- Bilingual in Spanish is preferred.
- Minimum of one year of experience practical exposure to managing and optimizing various aspects of business operations.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude, patience, and a genuine passion for helping others.
- Flexibility to work in shifts, including evenings, weekends, and holidays if required.
MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL-OPPORTUNITY EMPLOYER
