Sr. Technology Support Specialist PC 2028

Position Title:  Sr. Technology Support Specialist   

Pay Grade:  20                                                        Period of Employment:  12 months

Description Approved/ Revised:  06/2024       FLSA Status:  Non-Exempt

Supervised by and/or Reports to:  Coordinator of Information Technology

General Responsibilities: Responsible for the more complex desktop applications and basic network services for schools and offices. Provides guidance and oversight to Technology Support Specialists.

Essential Duties:

(This list is intended solely as an illustration of the various types of work performed.  The omission of specific duties does not exclude their addition if they are similar to or a logical extension of the position.)

Technical Support

• Provides technical support for the school building(s) assigned including but not limited to:
  • Provides installation, maintenance, service, and repair of computer equipment.
  • Troubleshoots computer hardware, software, and peripheral system problems.
  • Coordinates with support vendors for repair and replacement services of faulty/obsolete computer equipment and components.
  • Sets up, installs, and tests new computer hardware and software applications.
  • Designs, implements, and reviews preventative maintenance programs.
  • Responds to service requests and provides customer support in-person and/or remotely via telephone, email, or other communication methods.
  • Leads in analyzing strategies to support computer-based technologies utilized for student assessment and testing.
  • Interacts with Information Technology staff to install, troubleshoot, repair, and provide reliable network infrastructure and services.
  • Assists Information Technology staff in providing Active Directory accounts and email and monitors network-based services such as home folders and applications.
  • Prepares written documentation to assist staff with technology use.
• Provides technical training concerning servers, operating systems, and all relevant software, tools, and utilities.
• Performs basic project management tasks for division technology projects.
• Documents the network in accordance with Information Technology guidelines.

Administrative Responsibilities

• Develops and implements technology policies and procedures as defined in the MCPS School Board Regulations and Policies.
• Tracks all work in the IT ticketing system.
• Maintains a current inventory of all technology equipment and assists in the administration of the inventory control system.
• Maintains a license inventory for all software purchased by MCPS.
• Attends meetings held by the Information Technology Department.
• Works directly with the Information Technology staff in planning, designing, executing, implementing, modifying, and evaluating a wide variety of complex technical projects, applications, and systems.
• Supports the Coordinator of Information Technology with hardware and software purchases.
• Verifies that all equipment purchases meet MCPS approved standards.
• Monitors the activities of all Technology Support Specialists and reports to the Coordinator/Director of Information Technology as needed.
• Assists the Coordinator of Information Technology with evaluations of Technology Support Specialists.
• Assists with information management in the administrative areas of the school.

Staff Development

• Communicates training needs of local building staff to the Instructional Technology Training Specialists.
• Provides technical knowledge to staff on tasks as listed in the MCPS Technology Plan.
• Performs other duties as requested.

Requisite Knowledge, Skills, and Abilities:

• Advanced knowledge and experience working with Windows and Apple platforms, as well as experience in the administration of standalone and networked hardware, software, and cabling.
• Working knowledge of all installed instructional and administrative software.
• Strong written and verbal communication skills.
• Effective interpersonal skills for working with teachers, administration, and students.
• Knowledge of TCP/IP networking; including network addressing, switching, routing, DHCP, and 802.11 wireless networks.
• Serve as role model.
• Ability to work flexible hours, as required to support systems and applications.

Requisite Education and Experience:

• Bachelor’s degree in Computer Science or a related field preferred.
• Five (5) years of successful full-time experience supporting computer hardware, network topologies, Intranet/Internet services, and software.
• Certifications in current technologies highly desirable.
• Must possess a valid Virginia driver’s license and a positive DMV driver rating.

Physical Requirements:

Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to: a personal computer, calculator, copier, and fax machine. Some climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, or repetitive motions required.

Manassas City Public Schools (MCPS) does not discriminate in employment nor in the provision of educational programs, services and activities on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, childbirth or related medical conditions, age, marital status, veteran status, disability, genetic information, or any other basis prohibited by law.

This job description is intended to accurately reflect the position activities and requirements.  It is neither intended to be, nor should it be construed as, an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. The administration reserves the right to modify, assign, or remove duties as necessary.

Salary : $39 - $67