Customer Service Representative I

Work Location: Transit Division, 2411 Tallevast Road, Sarasota, Florida  34243

This classification performs entry level customer service and customer accounting functions, working in a highly interdependent team environment where the coordination of effort to enhance team performance and achieve customer satisfaction is the primary focus.

Working Conditions
Indoor/Office environment; high noise environment while performing certain responsibilities. Lifting equipment up to 25 lbs. alone; up to 75 lbs. with assistance. Sitting at a computer workstation and maintaining concentration for long periods of time. Telephone / face to face with general public/clients.

Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Assists with Para-Transit scheduling and coordination. 

Indexes and files correspondence, reports, cards, records and other related materials, in accordance with established policies and procedures.

Receives and dispenses information by telephone, letter, or by direct contact with the public; explains departmental programs and policies in a positive and courteous manner. 

Processes telephone requests for both registration and appointments for the Para-Transit system. 

Screens applicants to determine eligibility needs based on established criteria. 

Makes referrals to related human services agencies for assistance as individual needs dictate. 

Verifies invoices and other related billing procedures. 

Prepares and maintains computerized reports and files. 

Attends transit-related training as directed by management.

Communicates clearly, effectively and tactfully, orally via telephone, and in writing; may communicate with drivers via radio. 

Assist with Paratransit scheduling and coordination, Transit/Trolley route information and schedules, and serving customers at Transit Station and transfer points.

Performs other related work (including weather or other extreme emergency duties) as required.

High school graduate/equivalent.

Minimum of two (2) years clerical customer service-oriented experience.

Equivalent combinations of education and experience may be considered.

Prior experience in a customer service call or support center environment highly desired.  

Knowledge, Skills, and Abilities:

Knowledge of, or ability to quickly learn, the street system and geography of Manatee County.

Skill in computer operations, including pertinent software applications (i.e., MS Word, Excel, Access) and a specialized Transit Customer Service system (training provided).

Salary : $17 - $24