What are the responsibilities and job description for the Claims Intake Coordinator position at Manatt's Inc?
Company Info
The success Manatt's, Inc., enjoys today in the construction industry started more than 75 years ago. Back then, it was one man, one truck, and now our team of employees numbers more than 750 strong. We have dozens of ready-mix and asphalt production facilities around the state of Iowa. Our massive fleet of dump and ready-mix trucks serves thousands of job sites every year. In addition, our concrete and asphalt paving divisions, along with our various other crews, complete hundreds of projects every season.
We have an immediate opening in our Brooklyn, Iowa Office for a Claims Intake Coordinator.
A Claims Intake Coordinator is responsible for managing the initial processing of insurance claims by gathering and verifying necessary information. This role ensures that claims are recorded accurately, processed in a timely manner, and that all documentation is properly stored for future reference. The specialist will interact with field employees, claimants, and other internal departments to ensure smooth claims handling.
ESSENTIAL DUTIES AND RESPONSIBILITIES. The requirements listed below are representative of the knowledge, skill, and/or ability required.
FAMILY
Sets the example, communicates, and demonstrates our core values - Family, Excellence and Human Potential.
Serves as a standard bearer for Manatt’s mission to safely do everything we do better than anyone else.
Supports, adheres to, and vocalizes company safety standards and policies.
Supports, assists, and encourages teammates to create a safe and positive working environment.
EXCELLENCE
Handle all inbound claim calls from our field personnel and enter into Viewpoint ensuring accuracy of claim details.
Ensure all documentation is properly stored for future reference.
Communicate with claimants to clarify missing or incomplete information.
Track the status of claims and update claimants as necessary.
Assists with the handling of workers’ compensation claims with adjuster, supervisors, and injured employee.
Assist in resolving issues by providing feedback to management on opportunities for process enhancements.
Respond to inquiries regarding the status of claims.
Perform other duties as assigned to support the insurance department.
Assist with special projects when required.
Provide other administrative support as needed.
HUMAN POTENTIAL
Commit to continuous personal improvements on the path towards being best self.
Listen and coordinate with team members and available resources to ensure all can be their best self, analyzes and resolves work obstacles and assists in solving problems.
Adhere to personal goals in line with Manatt’s core values.
Assist and encourage all team members on their journey of continuous growth.
Open minded and willingness to adapt to the technological changes in an evolving industry.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Ability
Customer service focused
Excellent communication skills
Proficient with use of the computer including Microsoft Office tools
Ability to manage multipole tasks and meet deadlines.
Knowledge of insurance industry terminology and claims processing is a plus.
Education and/or Experience
High school diploma or equivalent; some college coursework in business, insurance, or a related field preferred.
Language Skills
Ability to read and interpret documents.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or team members.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Other Qualifications
Excellent work ethic.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to listen. The employee frequently is required to sit for long periods of time or stand using an adjustable desk. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life and AD & D Insurance
- 401K Retirement Plan
- Short Term Disability Insurance
- Flex Plan
- Wellness Program
- Paid Holidays
- Paid Time Off
To learn more about Manatt's, Inc. visit www.manatts.com
