What are the responsibilities and job description for the Part Time IRD Server position at Mandarin Oriental?
Duties and Responsibilities
Major Responsibilities
The Incumbent Will Require The Following Personal Attributes
Delighting our Clients
Mandatory
Major Responsibilities
- Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
- Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
- Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
- Deliver in room dining order to the guests in a timely manner, within the quoted time
- Set up tables up to our standards as per side work description
- Set up the dining table and or tray according to the order accurately in timely manner
- Mark tables appropriately to food order for each course
- Pick up the table after the use by the guests or as per guest’s request.
- Verify guest satisfaction before leaving the room
- To wish each and every guest a good day/evening before departing the room
- Check accuracy of order before delivering – be sure it is complete.
- Extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our product, including liquors and cocktails.
- Always carry a master key, bottle opener, door stopper and pager when delivering or picking up tables and trays.
- Do all the side works and preparations of the equipments for the continuation of the operation
- Make sure that all silver and glasses are wiped and spotless
- Make sure that all product served are accounted for on the final bill before presenting it.
- Anticipate guest needs, as to where guests will never have to ask for anything
- Provide excellent service at all time to all of our guests
- Assist Guest courteously and efficiently, providing service for any guest’s request
- Attend all food and beverage training classes
- At the end of the shift deliver all checks and report to the appropriate place according to rules
- Setting and maintaining the In Room dining environment and material perfectly clean as per side work description.
- Following the posted opening and closing duties and side work sheet
- Attend daily pre meal/communication meeting
- Attend monthly department meeting
- Generate a good atmosphere
- Assist order taker when necessary
- Pick up trays and trolleys on a timely manner
The Incumbent Will Require The Following Personal Attributes
Delighting our Clients
- Awareness and sensitivity to the concept of luxury and quality.
- Responsive and genuine with customers.
- Sustains performance.
- Confident with customers.
- Communicates a compelling vision.
- Inspires co-operation and commitment.
- Adapts work style and ethics appropriately.
- Actively listens and builds on other ideas.
- Effectively understands and uses resources.
- Is culturally sensitive.
- Has energy and drive.
- A sense of urgency.
- Motivating individual.
- Communicates clearly.
- Open to feedback and learning.
- Possess potential to grow.
- Achievement orientated.
- Makes things happen.
- Has presence.
- Has positive impact and influence.
- Generates, innovative options.
- Adapts plans to suit change.
- Seeks continuous improvement opportunities.
- Takes a general/high level view and keeps in focus.
- Understands and knows the business market.
- Clearly understands effective operating of a hotel.
- Develops and implements strategy.
- Adapts strategies to changes.
- Aligns plans to strategies.
- Continuously seeks new opportunities.
- Operates ethically.
- High level of personal integrity.
- Can identify core issues and problems.
- Emotionally stable and mature.
- Accepts feedback.
- Coaches others.
- Manages responsibilities.
Mandatory
- Have a minimum of 2 years experience in similar position in a luxury hotel property
- Reading, writing and oral proficiency in the English language.
- Willing to work a flexible schedule and holidays.
- Be a self-motivator and motivator of others
- Must be able to work in a high pace and dynamic operation.
- Be able to work together with other colleagues.
- Have a pleasant, friendly and helpful manner.
- Maintain a clean and healthy personal hygiene and grooming.
- Work in a safe, prudent and organized manner.
- Be able to relate to all levels of guests and management.
- Have the ability to handle multiple tasks at one time.
- Have excellent communication and organization skills
- Be able to consistently delight and satisfy our guest
- Have the ability to handle guest requests in a detailed manner
