What are the responsibilities and job description for the Technical Support Specialist position at Mango Voice?
As a member of the Customer Experience team, your role involves communicating with customers via phone, email, chat and on occasion face-to-face meetings. In addition, you will be responsible to uphold and communicate the core values of Mango Voice. Maintaining customer satisfaction by providing problem solving resources will be a key driver of long-term value for Mango Voice.
Duties & Responsibilities:
· Resolve customers problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustments; following up to ensure resolution if needed
· Manage incoming calls
· Identify and asses customer’s needs to achieve satisfaction
· Follow communication procedures, guidelines and policies
· Greet customers warmly with the Mango verbiage – always be willing to help with any problem the customer may have
· Build sustainable relationships and trust with customers’ accounts through open and interactive communication
· Work to stay updated on product knowledge and be informed of any changes in company policies
· Communicating and coordinating with colleagues as necessary
· Provide feedback on the efficiency of the customer experience and ways that Mango can increase customer satisfaction
Job Type: Part Time and Full Time positions available
Days: Monday - Friday
Salary: $18.00/hour
Benefit Conditions:
- Only full-time employees eligible
Work Remotely
- No
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18