Relief Behavioral Health Telemedicine Case Manager

MANIILAQ ASSOCIATION

12/23

Title: Behavioral Health Telemedicine Case Manager Range: 16

Program: Outpatient Services Status: Non-Exempt

Housing Priority: 3 Covered: Yes

POSITION SUMMARY

The Behavioral Health Case Manager will promote health care delivery across the continuum that will enhance the client’s quality of life, decrease fragmentation of care, while efficiently utilizing resources and containing cost. They will provide resource support to the Case Management Team. The Behavioral Health Case Manager will use a process that includes screening and case finding, comprehensive multidimensional assessment, care/discharge planning, connection with available resources, implementation of the plan, and on going monitoring and re-assessment. The plan sets goals and time frames for achieved goals that are appropriate to the individual and his/her family and are agreed upon by the family and the treatment team. The Case Manager will manage patients with mental health and/or substance use disorder, opioid use disorder, and candidates for medical assisted therapy. This position reports directly to the Outpatient Services Manager.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Works in coordination with the Outpatient Services Manager and Social Medicine program to develop, implement, and maintain the Psychiatric Case Management Program according to the program goals and objectives.

2. Identifies, develops and maintains a current resource database of federal, state, community, and institutional resources.

3. Attends team conferences and networks for relationship building and resource development.

4. Using the Nursing Process develops, implements, monitors and modifies a plan of care for and with the individual and family/caregiver consistent with medical, spiritual, cultural, social, and psychological requirements, through an interdisciplinary, collaborative team approach, and reflected in the EMR.

5. Understands the developmental needs of all ages of patients throughout the continuum of life. Is able to adjust care to those needs. Documentation reflects that understanding.

6. Monitors the clients’ progress toward goal achievement with periodic reassessments of changes in health status, and moving toward self-care whenever possible.

7. Provides tracking and follow-up of abnormal test results in collaboration with provider team concept.

8. Supports and participates in teaching and training to expand services, increase public awareness of chronic mental illness prevention control, and patient/caregiver involvement in decision making process.

9. Develops standards, policies, procedures, and protocols to support nursing case management evidence based practice.

10. Helps to maintain referrals to integrated behavioral health in the Outpatient program, including scheduling and assisting doctors with procedures during scheduled clinic hours.

11. Assists in the coordination of patient appointments in Anchorage and the implementation, maintenance and follow-up in coordination with MHC Providers.

12. Assures labs have been drawn as scheduled and assists in the coordination of medication reconciliation with the Primary Care Provider, and/or ANMC.

13. Establishes, participates in, and evaluates program improvement goals such as patient outcomes, cost savings, patient compliance, and return to productivity, patient safety/satisfaction, and medication reconciliation.

14. Coordinates and facilitates health promotion, illness and disability prevention, and health education activities through an expanded interdisciplinary team.

15. Participates in daily huddles in outpatient with the appropriate team members to include Providers, nurses, and unlicensed support staff.

16. Provides appropriate communication with others on the team as the need arises.

17. Maintains professional ethical standards of conduct at all times.

18. Demonstrates a positive customer service attitude at all times.

19. Utilizes team building, problem solving skills, and lean principles, in the on-going quality improvement initiatives.

20. Prepares and preps for patient’s telemedicine sessions, records session length and arranges village telemedicine with a local CHAP. Works with registration to verify insurance eligibility.

MINIMUM QUALIFICATIONS

An Associate or Diploma in Nursing from an Accredited College. Current licensure as a Registered Nurse in the United States with at least two years psychiatric experience, BLS/CPR and additional Case Management experience preferred. Must pass psychiatric mental health nursing certification (RN-BC) in two years.. Must be able to pass the core competencies assigned to this position and maintain the educational requirements of the department. Ability to utilize various computer programs, including EHR/RPMS, Microsoft Office, and Excel database programs, iCare, CMET, AFHCAN, Vidyo, and Cerner. Demonstrates a wide theory base and sound clinical skills in order to interact in an effective manner with physicians, health team members, community agencies, and clients/families with diverse opinions, values, and religious and cultural ideals. Ability to work autonomously with little direction and be directly accountable for practice. Demonstrates leadership qualities including time management, verbal and written communication skills, problem solving, decision making, priority setting, work delegation, and work organization. Ability to lift up to 70 pounds and spend long periods of time standing or walking. Employee may be exposed to communicable diseases and hazardous materials.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required of personnel in this job, and the employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet those conditions.