What are the responsibilities and job description for the Customer Service Respresentative position at Mankiewicz Coatings?
Over 125 years of innovation have made Mankiewicz one of the world's leading manufacturers of high-quality coating solutions for industrial series production. From small manufacturers to large global corporations, Mankiewicz is at ease in the Automotive, Aviation, Railway, Machinery, Yacht, and Wind Power industries. Countless projects and challenges have shaped the company and its product portfolio into what it is today.
Mankiewicz's paint flew to the moon on a camera lens in 1969. A Hollywood mission brought Mankiewicz to the big screen in the 1990s. In "Golden Eye," the interior of James Bond's BMW Z3 was painted with Mankiewicz paint - not shaken, but well stirred by the Mankiewicz experts.
Come join one of the Best Places to Work in SC – winner in 2022, 2023 and 2024!
Mankiewicz Coatings LLC is looking for a motivated and detail-oriented Customer Service Representative to join our team in beautiful Charleston, SC. This role will be the main point of contact to our customers in the General Industry business unit to assist with ordering product, and product management as well as logistics and quality communication.
Role Responsibilities:
- Ensure optimal professional relationship with customers and handling of customer interactions
- Professional handling of customer communications (phone and email) in coordination with assigned team and all relevant departments (local and global)
- Independent handling of all incoming orders for assigned customers to include (where applicable) any changes or modifications to orders
- Coordinate with all departments regarding customer orders (local and global)
- Immediate and effective handling of customer complaints in coordination with sales team and all relevant departments (local and global)
- Active involvement in Accounts Receivable Management in cooperation with assigned team
- Responsible for the factual and accurate supply of information to the assigned team
- Mandatory and proper use of internal computer programs
- Maintain compliance with all company policies and procedures
- Requires flexibility and understanding that this position may be required to perform duties outside the duties listed above in order to meet the mission and goals of Mankiewicz Coatings.
Role Requirements:
- High school diploma, GED or years of equivalent experience required.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Bilingual language skills (English and Spanish) preferred, but not required
- Experience with SAP software highly preferred
- Excellent computer proficiency (Microsoft Office – Word, Excel, Outlook and Powerpoint)
- Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
- The position requires the ability to travel both domestically and internationally, including to countries and customers that may require proof of vaccination
- Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
Physical Demands/Working Conditions:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Requires frequent walking, standing, heavy lifting and carrying, stooping, bending, kneeling and reaching.
- This position can potentially be exposed to fumes and hazardous chemicals.
- This position requires prolonged periods of sitting at a desk and working on a computer.
- Must be able to talk, listen and speak clearly on the telephone
