What are the responsibilities and job description for the Director of Quality - Distribution position at MANN+HUMMEL?
Role Summary
Job Description
Responsible for the Quality activities in the region/cluster with the target to continuously improve performance. Represents the customer voice and ensures the respect of the MANN HUMMEL standards and procedures within the regional organization.
Main Tasks
Responsibility
Required:
Job Description
Responsible for the Quality activities in the region/cluster with the target to continuously improve performance. Represents the customer voice and ensures the respect of the MANN HUMMEL standards and procedures within the regional organization.
Main Tasks
Responsibility
- Establish, manage and monitor metrics which effectively measure the performance of the US Distribution QMS and ensure appropriate actions are taken and assessed on a regional basis to maintain established targets
- Defines the Quality strategy for the region/cluster and ensures alignment to the Corporate Quality and Regional strategy.
- Responsible to ensure the establishment, implementation and maintenance of a Quality Management System at the regions’ locations according to ISO 9001, IATF 16949, Customer and MANN HUMMEL Management System (MMS) standards.
- Responsible for customer scorecard review of the regions’/cluster locations and response coordination if the results are not meeting expected requirements.
- Responsible for Customer Relationship – ensuring that the customer is satisfied with the performance of the applicable location(s)
- Responsible for complaint management for both customers and suppliers ensuring that complaints are managed in due time and utilize robust RPS/8D reports.
- Ensures the capitalization of Lessons Learned in order to transfer and share knowledge as well as Best Practices.
- Manages the internal audit system in accordance with required standards, incl. maintenance of audit plans, records, actions and the internal auditor pool.
- Drives performance improvement in the regions’ locations for all Quality KPIs and actively participates in corrective action activities.
- Responsible to define the regions’ Quality objectives, monitor internal quality performance: internal defects, scrap, sorting activities, floor audits, etc. and initiate corrective action in case of deviation.
- Manages regional Quality initiatives’ activities.
- Contributes to and rolls out the group wide Quality initiatives and projects including qualification and personnel development.
- Functional Leadership of all Quality Managers in the Region/Cluster
Required:
- University degree in (Bachelor or Master) in Engineering or in a similar field
- At least 5 years of experience managing quality in 3PL companies
- At least 5 years of quality department supervision and management
- Ability to travel up to 50% (domestic mostly, some overnight)
- Analytical thinking & problem solving skills are a MUST.
- Knowledge and understanding application of IATF 16949.
- Familiar with quality tools: Problem Solving/8D Method, APQP, FMEA, SPC, MSA
- Skilled in business management
- M H product and manufacturing process knowledge
- Experience in automotive manufacturing
- Fluent in written and oral English communication
- Able to use Microsoft Office tools; SAP knowledge preferred
