What are the responsibilities and job description for the Service Desk Analyst position at Manpower Group Inc.?
ONSITE POSITION :
CTR is seeking a Service Desk Analyst to join our team and ensure IT support for the organization. This is a fully on-site position at our 1 Ashburton Pl, Boston, MA 02108. The work schedule for this position is Monday – Friday 8 : 00 AM – 4 : 00 PM.
This position will be the first point of contact for technical issues, manage hardware and software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst’s work directly contributes to the overall productivity and success of our team.
Specific Duties The specific duties of this position include but are not limited to the following : Serve as the first line of contact for technical support inquiries, ensuring timely resolution or escalation of reported issues.
Diagnose and troubleshoot Tier 1 hardware, software, and network issues, providing guidance to end-users.
Manage and maintain accurate incident records in the ticketing system, documenting solutions and escalating unresolved issues to Tier 2 / 3 support teams.
Perform IT-related tasks for onboarding and offboarding employees, including assistance with account provisioning and hardware setup or recovery processes.
Collaborate with internal teams and external vendors to ensure seamless operations and minimal downtime.
Monitor infrastructure performance and identify areas for improvement.
Contribute to team documentation, including knowledge base articles and IT procedural guides. Required Qualifications
Proficiency with Windows operating systems, Microsoft Office Suite, and common business applications.
Strong analytical and problem-solving skills.
Exceptional customer service and communication skills.
At least an Associate’s degree in IT, Computer Science, or a related field OR two (2) years of experience in an IT support or service desk role.
Preferred Qualifications This position requires a self-starter with the following capabilities and attributes :
Familiarity with IT service management frameworks like ITIL.
Experience with Active Directory, user account management, and basic network troubleshooting.
Minimum Entrance Requirements Applicants must have at least
A) three years of full-time, or equivalent part-time, professional experience in electronic data processing, of which
B) at least one year must have been in work in which the major duties included computer systems analysis, or
C) any equivalent combination of the required experience and the substitutions below.
Substitutions :
I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.
II. A Bachelor's or higher degree with a major in the field of data processing or computer and / or information science may be substituted for a maximum of two years of the required (A) experience.
III. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational / technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.
IV. An official transcript from a recognized business or vocational / technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.
V. Graduation from the data processing course of a recognized vocational / technical high school may be substituted for a maximum of one year of the required (A) experience.
- Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
NOTE : No substitution will be allowed for the one year of the required (B) experience.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
