IT Service Desk operation

Technical Support Specialist II will provide full customer service to internal/external customers. Duties to include:

1. Minimum three years of progressive and continuous experience providing technical support

2. Must hold an A certification

1. Complete complex troubleshooting

2. Coordinate with third-party components (AWS, Google Cloud Platform, CBP, Airlines DCS support, Airport IT Help desk)

3. Assist with PC Refresh activities

4. Track and analyze logs

5. Run training and product demonstrations

6. Participates in all phases of IT systems development

7. Assist with similar IT related tasks as required

Experience/ Skills

The Contractor must provide one Technical Support Specialists II that is highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability. Work requires the technician to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team. In addition, the technician should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.

REQUESTED SHIFT

1. Wednesday through Saturday, 12:00 pm 10:30 pm (4 days x 10 hours days with 30-minutes for lunch.

Contract staff may be required to work any combination of the following shifts as part of a 40-hour work week to accommodate operations:

• Monday through Friday, 7:00 am 3:30 pm OR
• Monday through Friday, 10:00 am 6:30 pm OR
• Sunday through Wednesday, 12:00 pm 10:30 pm (4 days x 10 hours days with 30-minutes for lunch)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.