What are the responsibilities and job description for the Mid-Level Customer Success Manager position at ManTech International Corporation?

Description & Requirements

Transform the future of federal services with ManTech! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we've partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now-innovate and excel with ManTech!

ManTech seeks a motivated, career and customer-oriented Mid-Level Customer Success Manager to join our team in the DC, Maryland, and Virginia (Northern) DMV area .

The NOSC Customer Success Manager ensures the successful deliver of IT and cybersecurity services to internal and external stakeholders. They work closely with customers / subscribers to understand their needs, resolve issues, and optimize service performance, while driving contin uous impr ovement to enhance customer satisfaction and operational efficiency.

Responsibilities include, but are not limited to :

Collaborate with other DHS Components and stakeholders to share recommended mitigations and address potential impact . ; Provide recommendations, detection tools, and access to custom dashboards ; Deliver timely and transparent communication to stakeholders, ensuring a best-in-class service entity
Include subscribers' submitted reports and artifacts in periodic reporting to all stakeholders.
Follow up with customers at defined and regular intervals to ensure clarity of communication, identify and coordinate resolution of roadblocks, and facilitate tracking and remediation .
Design, develop, and continuously improve all levels of customer outreach in collaboration with DHS OCIO.
Communicate upcoming major maintenance activities to ensure stakeholders are aware of changes and their impact across the network.
Collaborate with customers and NOSC NCCS team members to capture customer requirements and facilitate successful implementation for successful mission accomplishment
Lead and mentor other Customer Success Managers and other team members

Minimum Qualifications :

A minimum of (8) eight years of experience in customer service management, preferably in a network security operations environment and a Bachelor's Degree in a relevant field of study ( ( a dditional years of experience will be considered in lieu of a degree )

Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.

Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

Excellent problem-solving and decision-making abilities.

Knowledge of network and security operations and industry best practices.

Ability to work collaboratively in a fast-paced and dynamic team environment.

Preferred Qualifications :

A master's degree

Experience working in a government or defense environment.

Familiarity with DHS policies and procedures.

Knowledge of broader cybersecurity frameworks (e.g., NIST, ISO 27001).

Clearance Requirements :

Must have a current / active Secret clearance with the ability to obtain and maintain a TS / SCI .

The ability to obtain and maintain a DHS EOD suitability is required prior to starting this position.

Physical Requirements :

Must be able to work in an office environment and maneuver in data center and other IT equipment installation locations.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer

Ability to lift and carry 75 lbs for distances up to 50 feet

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.

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Mid-Level Customer Success Manager

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