What are the responsibilities and job description for the Mid-Level Customer Success Manager - Security Clearance Required position at ManTech?
ManTech seeks a motivated, career and customer-oriented Mid-Level Customer Success Manager to join our team in the DC, Maryland, and Virginia (Northern) DMV area .
The NOSC Customer Success Manager ensures the successful deliver of IT and cybersecurity services to internal and external stakeholders. They work closely with customers / subscribers to understand their needs, resolve issues, and optimize service performance, while driving contin uous impr ovement to enhance customer satisfaction and operational efficiency.
Responsibilities include, but are not limited to :
- Collaborate with other DHS Components and stakeholders to share recommended mitigations and address potential impact . ; Provide recommendations, detection tools, and access to custom dashboards ; Deliver timely and transparent communication to stakeholders, ensuring a best-in-class service entity
- Include subscribers' submitted reports and artifacts in periodic reporting to all stakeholders.
- Follow up with customers at defined and regular intervals to ensure clarity of communication, identify and coordinate resolution of roadblocks, and facilitate tracking and remediation .
- Design, develop, and continuously improve all levels of customer outreach in collaboration with DHS OCIO.
- Communicate upcoming major maintenance activities to ensure stakeholders are aware of changes and their impact across the network.
- Collaborate with customers and NOSC NCCS team members to capture customer requirements and facilitate successful implementation for successful mission accomplishment
- Lead and mentor other Customer Success Managers and other team members
Minimum Qualifications :
Preferred Qualifications :
Clearance Requirements :
Physical Requirements :
