What are the responsibilities and job description for the END USER DEVICE TECHNICIAN position at ManTech?
Job Details
ManTech seeks an experienced and passionate, career and customer-oriented End User Device/Network Technician to join our team in Wahiawa, HI. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms.
Responsibilities:
Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.
Supports refresh, modernization, projects, and Service Task Order activities as required.
Follows proper processes of equipment classification and sanitization.
Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.
Works all of the above requirements within Service Level Agreement time windows.
Travels to support other locations within the area as needed.
25% travel required
Minimum Qualifications:
1 years of hands-on experience in IT hardware support.
Experience in or willingness to learn installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices.
Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security *Must attain within 6 months.
Customer facing experience.
Preferred Qualifications:
Experience supporting CAN networking requirements.
Experience with a ticketing system, preferably ServiceNow.
Experience with cabling installation, splicing, and fabrication.
Clearance Requirements:
Must have a current/active TS/SCI w/ Polygraph
Physical Requirements:
Must be able to be in a stationary position more than 50% of the time
Constantly operates a computer and other office productivity machinery, such as a computer
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
