What are the responsibilities and job description for the Field Service Representative position at ManTech?
Currently, ManTech is seeking a motivated, career and customer-oriented Field Service Representative to support our USMC contract out of 29 Palms, CA. Responsibilities include but are not limited to : Provide All Source Field Support Representative (FSR) services for ManTech's C4ISR Sustainment program in direct support of the U.S. Marine Corps. Entering problem reports into Configuration Management Professional (CMPro). Provide local commands support in upgrading and fielding of systems, software upgrades, Maintenance Instructions (MIs) and other system level support. Provide on-site support for NIWC-Atlantic and MARSYSCOM Program Office as required Minimum Qualifications : At least 10 years of hands-on experience with the training and evaluation of procedures, instruction, curriculum management and development, and database management for C4ISR systems, to include three (3) of the following four (4) areas : Systems Requirements, Operational Requirements, Test & Evaluation, and Training. Recognized expert who has demonstrated industry and public service leadership in C4ISR Program curriculum development, management, and instruction. Strong familiarity with enterprise solutions, databases and software link analysis tools such as Palantir, Advances Analytics Technical Solutions (AATS), and ArcPro. Preferred Qualifications : Ability to effectively communicate both written and oral to ensure program objectives are clearly convey to others and program level documentation is written clearly and technically correct. Ability to troubleshot and provide technical support to end users of USMC Intel products. Ability to load, configure and troubleshoot software and hardware issues. Advanced proficiency in Microsoft Office products. Ability to provide training to end users in the proper operations and maintenance of USMC Intel systems. This training could be over-the-shoulder training in a one-on-one environment or a formal classroom environment with multiple students. Experience in submitting "problem reports" and updating them in a web hosted software tracking system. CompTIA Security Plus - Continuous Education (CE) Clearance Requirements : Must have an active TS / SCI Physical Requirements : Sedentary Work.
