What are the responsibilities and job description for the Service Desk Specialist position at ManTech?
Currently, ManTech is seeking a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA.
Excellent entry level position.
Responsibilities include, but are not limited to :
- The Service Desk Specialist are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer’s IT business and mission-focus enterprise systems.
- The Service Desk Specialist will be directly responsible for receiving, prioritizing, documenting, and actively resolving end-user submitted requests. Specialists will use common IT skills and tools to provide “hands on” troubleshooting assistance at the desktop level.
- The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).
- Able to learn and troubleshoot and repair / resolve various issues / requests for peripheral devices.
- Able to learn to install, troubleshoot and resolve software issues / requests.
- Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.
- Must be able to work an eight-hour shift. Shift hours for this position are from 6 : 00 AM until 2 : 00 PM. Our Service Desk is available 0600 AM until 6 : 00 PM Monday through Friday.
- Able to learn to use a trouble ticket management system.
- Individuals needs to be comfortable with current Microsoft Windows 10 and Microsoft solutions, including Active Directory, User Account Management & Permissions, Microsoft Office, and Microsoft SharePoint.
- Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers.
Basic Qualifications :
Physical Requirements :
Clearance Requirement :
