Technical Support Specialist - HVAC/Refrigeration

Job Description

Job Description

TECHNICAL SUPPORT SPECIALIST - HVAC / Refrigeration

Responsibilities :

• Handle calls on the inbound warranty telephone line and email account to coordinate all service / parts related calls .
• Review service agreements as needed to determine warranty responsibility
• Monitor and track service / warranty issues from customer complaint to completed service work and follow up with customer satisfaction.
• Order parts and services as needed, regarding warranty and billable parts sales
• Daily report tracking to determine warranty / service issues.
• Communicate with Quality and Sales Departments on customer complaints
• Monthly analysis and reporting of parts sales to management
• Creation and distribution of marketing materials to promote parts sales growth
• Other duties and responsibilities as assigned

Qualifications :

Education and Experience :

High School Diploma or equivalent GED, HVAC / R certification a plus. Or 5 to 7 years of customer service / warranty or services administration experience, preferably in a manufacturing environment and / or an equivalent combination of education and experience.

NOTE : THIS POSITION REQUIRES TECHNICAL KNOWLEDGE. Call Center, Administrative, Retail, or Collections or Sales experience will not qualify.

DRUG SCREEN REQUIRED PRIOR TO HIRING

PRINCIPALS ONLY - NO STAFFING FIRM ASSISTANCE NEEDED

Company Description

Medium sized local manufacturing company with a relaxed atmosphere. Excellent medical, dental, and vision plans.

Company Description

Medium sized local manufacturing company with a relaxed atmosphere. Excellent medical, dental, and vision plans.