Key Account Manager

Job Title: Key Account Manager
Job Description:
We are seeking a highly motivated and customer-focused Account Manager to join our team. In this role, you will be responsible for managing 10-15 key accounts, fostering strong, long-term relationships, and ensuring exceptional customer service. Your ability to understand client needs, offer solutions, and maintain strong communication will be critical to your success. The ideal candidate will have a passion for customer service, a proven track record in relationship building, and an ability to drive customer satisfaction and retention.
Key Responsibilities:

• Account Management: Oversee a portfolio of 10-15 key client accounts, ensuring their needs are met and expectations exceeded.
• Relationship Building: Develop and nurture strong relationships with key stakeholders within each account, acting as their main point of contact.
• Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and providing timely follow-up.
• Account Growth: Identify opportunities for upselling and cross-selling additional products or services to existing accounts.
• Problem-Solving: Proactively manage any account-related issues or challenges, working collaboratively with other departments to ensure prompt resolution.
• Regular Communication: Maintain regular communication with clients through emails, calls, and in-person meetings
• Customer Retention: Implement strategies to enhance customer loyalty and retention, ensuring a high level of satisfaction and long-term partnership.
• Reporting: Track account performance and maintain accurate records of customer interactions and feedback.

Key Skills and Qualifications:

• Proven experience in account management, customer service, or a relationship-building role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and the ability to handle difficult situations with professionalism.
• Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
• Self-motivated, with the ability to work independently and as part of a team.
• Experience using SAP and other tools to manage accounts and track progress.
• Ability to understand client needs and offer tailored solutions to meet those needs.

Preferred Qualifications:

• Previous experience in the manufacturing industry or a similar field.

Why Join Us:

• Be part of a collaborative and supportive team.
• Competitive salary and benefits package.
• Opportunity for career growth and professional development.
• A dynamic work environment where your contributions are valued.