What are the responsibilities and job description for the Lexus of Lexington - Service Advisor position at MAP Automotive Group?
Lexus of Lexington is looking for a Service Advisor to join our team!
What We Offer
- Medical, Dental, Vision, and Disability
- 401K Plan
- Paid time off and vacation
- Paid Training
- Employee vehicle purchase plans
- Long-term job security
- Saturday Lunches
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
- Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising the service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain a good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
Lexus of Lexington - Technology Specialist
MAP Automotive Group -
Lexington, KY
Lexus of Lexington - Hospitality Concierge
MAP Automotive Group -
Lexington, KY
Lexus of Lexington - Delivery Specialist
MAP Automotive Group -
Lexington, KY
