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Knowledge Manager

MAP SSG
New York, NY Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/10/2025

Seeking an innovative and results-driven Knowledge Manager to lead the development, implementation, and optimization of knowledge resources and systems across the firm. This individual will play a pivotal role in ensuring our attorneys, paralegals, and staff have access to the tools and information they need to deliver exceptional client service. The ideal candidate will bring a strategic mindset, technological expertise, and a passion for fostering a culture of knowledge sharing.

This is an exciting opportunity for a forward-thinking professional to join a dynamic team and make a meaningful impact on the firm's ability to leverage knowledge as a competitive advantage.

Job Description :

  • Knowledge Strategy Development :

Design and execute a firm-wide knowledge management strategy aligned with practice group needs and client service goals.

  • Identify opportunities to enhance knowledge workflows, systems, and resources.
  • Content Management :

    • Oversee the organization, curation, and updating of high-value resources, including precedents, templates, and research materials.

  • Ensure all knowledge content is accurate, accessible, and aligned with legal industry best practices.
  • Technology and Systems :

    • Manage the implementation and maintenance of knowledge management platforms (e.g., iManage, SharePoint).

  • Collaborate with IT to integrate KM tools with other firm systems and ensure seamless workflows.
  • User Adoption and Training :

    • Develop and deliver training programs to drive the adoption of KM tools and processes across the firm.

  • Provide ongoing support and resources to ensure users can maximize the value of KM initiatives.
  • Collaboration and Engagement :

    • Partner with practice groups, business development, and other departments to identify and address knowledge needs.

  • Serve as the primary point of contact for knowledge-related inquiries and projects.
  • Innovation and Future-Proofing :

    • Explore and implement emerging technologies, such as AI / ML tools, to streamline knowledge processes and enhance efficiency.

  • Stay informed of legal and KM industry trends to ensure the firm remains a leader in leveraging knowledge effectively.
  • Metrics and Reporting :

    • Track usage and engagement with KM tools and resources, providing regular updates and actionable insights to leadership.

  • Evaluate the ROI of KM initiatives and recommend enhancements based on data-driven analysis.

    • Desired Skills and Qualifications :

  • Strong understanding of knowledge management principles and their application in the legal industry.
  • Familiarity with KM platforms and tools, such as iManage, SharePoint, or other document management systems.
  • Excellent project management skills with the ability to lead cross-functional teams.
  • Exceptional communication and interpersonal skills, with a focus on stakeholder engagement.
  • Strategic thinker with a proactive approach to identifying and solving challenges.
  • Ability to analyze data and use metrics to inform decision-making and demonstrate impact.

    • Reporting to the Director of Knowledge Management, the qualified candidate will have a minimum of 5 years of experience in knowledge management, legal technology, or a related field. Experience in a law firm or professional services environment is highly desirable. Proven track record of implementing KM systems and driving user adoption and familiarity with legal processes and law firm operations is a strong plus. Bachelor's degree required; advanced degree or JD preferred.

    The anticipated range for this position is :

    126,000 - $189,000

    Salary : $126,000 - $189,000

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