What are the responsibilities and job description for the Automotive BDC Representative position at Maplecrest Ford?
Automotive Business Development Center (BDC) Representative
Maplecrest Ford of Mendham – Mendham, NJ
Position Summary
Maplecrest Ford of Mendham is seeking a highly motivated BDC Representative to join our team! As a key part of our sales and customer service operations, you will be responsible for managing internet and phone leads, scheduling appointments, and ensuring an exceptional customer experience.
The goal is to increase showroom traffic, drive sales, and provide outstanding service to our customers.
We are looking for someone with strong communication skills and a customer-focused mindset to help us connect with potential buyers and provide them with the best possible experience.
Automotive experience is a plus but not required—we provide training to help you succeed!
Responsibilities
Handle inbound and outbound customer inquiries via phone, email, and online platforms
Follow up on leads and schedule appointments for the sales team
Maintain and update customer records in the CRM system
Stay informed on current vehicle inventory, promotions, and manufacturer incentives
Provide accurate and friendly customer service, answering questions about vehicles and dealership services
Proactively reach out to existing customers for follow-ups, lease renewals, and equity mining opportunities
Work closely with the sales and service teams to coordinate customer visits and ensure a seamless experience
Qualifications
Strong communication skills (verbal and written)
Detail-oriented and well-organized
Comfortable working with computers and CRM software
A positive attitude and a team-oriented mindset
Ability to multi-task in a fast-paced environment
Compensation & Benefits
Hourly base in the range of $17-19 / hr plus commission based on customer appointments and sales
Medical, dental, and vision coverage
401(k)
Up to three weeks paid time off and holidays
Employee discounts on vehicles, service, and parts
Supportive work environment with opportunities for professional growth
About Maplecrest Ford of Mendham
Maplecrest Ford of Mendham has been proudly serving our community for 28 years , offering a trusted and customer-first approach to automotive sales and service.
Our commitment to excellent customer service has made us a 12-time recipient of Ford Motor Company’s President’s Award for Customer Satisfaction .
We value teamwork, integrity, and providing a welcoming environment for both employees and customers.
If you’re looking for a rewarding career in automotive sales and customer service , we want to hear from you! Apply today and join our team at Maplecrest Ford of Mendham .
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $17 - $19
