Business Development Consultant - Service Coordinator

Job Description

Job Description

Join Maplecrest Ford as a full-time Business Development Consultant - Service Coordinator and become a crucial part of our daily operations, customer service functions, and continued growth.

This position earns $42,000 - $46,000 / year. Company-wide benefits include health, dental, vision, life insurance, a 401(k) plan, paid vacation, career advancement opportunities, and employee discounts on vehicles.

We offer comprehensive training and a diverse, inclusive environment to support dedicated applicants in building a long-term career. If you want to be a part of our Mendham, NJ team, apply today.

WHAT TO EXPECT

As a Business Development Consultant - Service Coordinator, you provide excellent customer service and support sales growth for our mobile automotive service and PDEL (Pick-up and Delivery) departments. If you're highly communicative and committed to the customer experience, you could be the right fit. Here are a few of your responsibilities :

• Make outbound calls, texts, and emails to current and potential customers to answer questions, resolve concerns, and confirm appointments
• Coordinate mobile visits and PDEL activities, including scheduling, routing, and dispatching technicians
• Supervise mobile technicians, perform service writing duties, and maintain parts inventory to optimize service workflow
• Track daily performance metrics, such as appointments booked, services completed, add-ons sold, and job revenue
• Maintain detailed records of customer interactions and conduct post-repair follow-ups
• Reschedule "no-show, not completed" appointments
• Collaborate with service management to develop dealership growth strategies and promote maintenance plans, extended warranties, and other special offerings
• Conduct online research to find Ford vehicles and inventory from open recalls, small fleets, and used car centers
• Participate in training opportunities and maintain CSI at or above dealership standards

YOUR SCHEDULE

You work Monday through Friday, from 7 : 30 am to 4 : 30 pm.

REQUIREMENTS

Preferred Qualifications :

APPLY FOR A CAREER HERE

We conduct our business with integrity, honesty, and attention to detail to earn the trust and loyalty of our customers, co-workers, and community. We achieve this by employing individuals who understand the importance of delivering a superior experience to every customer every day.

Support our local automotive dealership as a Business Development Consultant - Service Coordinator. Apply with our short initial form.

Must have the ability to pass a background check.

Job Posted by ApplicantPro

Salary : $42,000 - $46,000