Service Department BDC-Mobile Service Coordinator

Maplecrest Ford is seeking a proactive and self-motivated person to drive business growth for our

Mendham, NJ dealership. Our full-time BDR - (Business Development Representative, Mobile

Service Coordinator oversees our mobile automotive technicians and PDEL (Pick-up and Delivery)

departments to ensure total customer satisfaction. We offer comprehensive training and a diverse,

inclusive environment to support long-term careers. Apply today to earn $40,000 - $45,000/year and

receive benefits like health, dental, vision, life insurance, a 401(k) plan, paid vacation, career

advancement opportunities, and employee discounts on vehicles.

QUALIFICATIONS

• Proficiency with computers and various software (word, excel)
• Excellent organizational, multitasking, and time management abilities
• Strong communication, persuasion, and customer service phone skills
• Proactive problem-solving skills with an ability to learn and adopt new techniques
• Ability to manage, optimize, and grow processes

Bonus Criteria helpful but not required:

• Automotive service experience
• Call center experience
• CDK experience

A DAY IN THE LIFE OF OUR BDR - MOBILE SERVICE COORDINATOR

You work Monday through Friday, from 7:30 am to 4:30 pm.

To succeed in this position, you must be able to:

• Provide prompt and professional customer service through outbound phone calls, texts, and emails
• Engage with current and potential customers, clearly provide information, and properly resolve
• all customer concerns
• Coordinate field service operations, schedule appointments, and efficiently dispatch technicians
• Document customer interactions, re-schedule no-show appointments, and follow up after all
• automotive service visits
• Serve as the lead service writer for our Mobile Techs and ensure parts availability
• Work with management to execute effective growth strategies
• Research open recalls, small fleets, and used car centers for Ford vehicles and inventory
• Track and report daily performance metrics
• Actively participate in training opportunities and uphold the highest customer service standards

ABOUT US

We conduct our business with integrity, honesty, and attention to detail to earn the trust and loyalty of our

customers, co-workers, and community.

We achieve this by employing only the best individuals who understand the importance of delivering a superior

experience to every customer every day and every time.

Join our dealership and help drive our business growth as a BDR - Mobile Service Coordinator.

Take your first steps with our short initial application.