What are the responsibilities and job description for the Community Outreach Coordinator position at Maplewood Brewster LLC?
Maplewood Senior Living is a leading operator of premier senior living communities across the United States, featuring two distinguished brands: Maplewood and Inspīr. As a Community Relations Associate at Maplewood Brewster LLC, you will be responsible for supporting and assisting the Community Relations Director in achieving the community's occupancy and revenue goals.
About Us
We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are passionate about driving growth and innovation in senior living, we offer the opportunity to be part of a forward-thinking organization that values your expertise.
Key Responsibilities
- Maintain thorough working proficiency in Aline and timely accurately maintain all current and new prospect records in Aline.
- Ensure all lead sources are identified in the Aline system and support and assist the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects.
- Assist the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentable and support and assist the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals as determined by sales team.
Skills and Abilities
- Ability to handle multiple priorities and possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations.
- Competent in organizational and time management skills and demonstrates good judgement, problem solving and decision-making skills.
Core Competencies
- Building customer loyalty and trust, team player contributing to team success, able to plan, provide high-quality work, be detail-oriented and organized with all tasks.
- Possess stress tolerance and technical/professional knowledge.
Education/Experience/Licensure/Certification
- Associate and/or Bachelor's degree preferred, one (1) year experience in an administrative support role, previous customer service/sales experience and demonstration of customer service skill set, experience working with seniors.
