Customer Success Specialist – MAPP Trap

About Us:

MAPP Trap is a leading provider of eCommerce monitoring and compliance solutions, empowering brands to protect their pricing, reputation, and reseller relationships through intelligent MAP policy enforcement. As we grow, we're looking for an enthusiastic and tech-savvy Customer Success Specialist to join our team and help clients get the most from our platform.

Position Overview:

 This is a hands-on, client-facing role focused on onboarding, training, and supporting our clients. You’ll play a key part in ensuring brands fully adopt our services, understand their data, and feel supported throughout their lifecycle. You’ll also collaborate closely with internal teams to solve issues and improve the customer experience.

What You’ll Do:

✅ Onboard and train new clients

✅ Build trusted relationships with your accounts

✅ Respond to client inquiries professionally and efficiently

✅ Help clients understand their monitoring data and take action

✅ Identify upsell opportunities and additional needs

✅ Collect and share client feedback to improve the product

✅ Support internal documentation and process improvements

✅ Collaborate with search, product, and research teams

What We’re Looking For:

🔹 2–4 years in Customer Success, Account Management, or Support (SaaS a plus)

🔹 Excellent communication and relationship-building skills

🔹 High attention to detail and follow-through

🔹 Tech-savvy and comfortable with new tools

🔹 Bonus points for eCommerce, brand protection, or MAP experience

🔹 Positive, resourceful, and eager to learn

Why Join MAPP Trap?

✨ Make a real impact for top brands

✨ Hybrid role with flexibility

✨ Competitive pay and room to grow

✨ Collaborate directly with leadership and shape client success

How to Apply:

Send your resume and a short note telling us why this role excites you. We’re looking for people who love helping clients succeed and want to do great work with a great team.