Maptek exists to enable miners to make better decisions. We have solutions for every mining stage, from exploration to operations, to help optimize mine sites.
Our company Guiding Principles :
- Create Tomorrow : We will encourage new thinking and support change
- Walk in Their Shoes : We will listen to our customers and reinforce relationships
- Smarter Together : We will work together and draw upon each other's strengths
- Make It Simple : We will turn complex ideas into simple solutions
- Be courageous : We will be accountable for how we work and never give up.
Summary
By leading the Geomatics and Geotechnical group, the Geomatics and Geotechnical Manager Manager is responsible for supporting the LAER organization in overseeing and managing presales and post-sales activities within the products and services for these disciplines.
The individual is also responsible to ensure the Geomatics & Geotechnical disciplines at Maptek - North America maintain operational efficiency, deliver quality products / services consistently, and meet our strategic goals This role will streamline processes, improve cross-functional collaboration, optimize resource allocation, and implement best practices that are essential to our continued success.
Duties include collaborating in achieving annual revenue targets; developing new business; maximizing department performance through training, goal setting, and review; serving as a role model in building positive customer relationships and promote the services that Maptek can successfully deliver to our customers; and continuing to develop quality technical services in order to provide Maptek customers with outstanding support and product delivery.
As with all leadership positions at Maptek, the Manager shall serve as a model example of all of Maptek's corporate values and shall foster an environment of collaboration and creativity.
Essential Functions
Collaborate with the Customer Success team in support of overall Solutions Group revenue targets.Act as a day-to-day technical and leadership resource to the Geomatics and Geotechnical teamProvide leadership, training, coaching, performance management and reviews to the assigned team.Resource allocation and communication (both internal and with client) for pre and post-sales activities, including consulting, sales demonstrations, client site visits, etc.Customer Support management :Define internal training for Customer Support individuals to be prepared for the first line of support.
Collaborate with Customer Support and identify individuals responsible for Geomatics and Geotechnical support cases.Assist or properly resource advanced support cases.Process Optimization : The Operations Manager will analyze current workflows and team dynamics to identify inefficiencies, proposing and implementing streamlined processes to improve productivity and collaborationResource Allocation and Management : Ensure resources are being used effectively, balancing workloads across departments and ensuring the right resources are available at the right time.Standardizing Procedures : By developing and enforcing standardized operating procedures (SOPs), the Operations Manager will ensure consistency in how tasks are performedCross-Departmental Coordination : Will serve as a liaison between departments (Sales, Technical Sales, Technical Services, Marketing, Accounting, and Customer Success) to ensure alignment on goals, projects, and timelines, improving communication and collaboration across teams.Performance Monitoring and Reporting : The Operations Manager will implement key performance indicators (KPIs) to measure operational performance and report on progress toward goals. This data-driven approach will allow us to identify areas for improvement and continuously refine our processes.Knowledge, Skills and Abilities
Solid experience as a manager of professional-level managers / employees.Success in coaching, training, and development of direct reports.Leadership experience in a technology services sales and delivery environment.Strong customer relationship skills.Demonstrated track record of successful business development.Strong emotional intelligence and inspiring presence.Demonstrated ability to be a true problem solver : handle complex situations and deal with unexpected challenges independently and with a successful outcome.Degree in business, engineering, or relevant discipline.Demonstrated ability to make decisions in a measured and rational manner.Ability to deal with multiple competing demands and prioritize appropriately.Excellent active listening skills - ability to understand other's reactions and how to respond empathetically.Excellent speaking, writing, and reading comprehension skills in the English language.Ability and willingness to travel 50% of the time.Physical requirements :
Ability to sit for prolonged periods of time.Summary of compensation and benefits :
Salary range (base) : $95,000 - $115,000. Compensation commensurate with experience and skills.
Health insurance (medical, dental, vision) with premiums paid by Maptek
401(k) plan
Life and disability coverage
Paid holidays, vacation and sick time
Salary : $95,000 - $115,000
