What are the responsibilities and job description for the Administrative Support Specialist position at Marathon Medical?

Job Description

Are you looking for an exciting opportunity to jumpstart your career with a company that prioritizes patient satisfaction and growth?

Look no further than Marathon Medical! We are currently seeking a qualified and motivated Administrative Support Specialist to join our team in the Towson, MD area. In this role, you will play a pivotal part in managing patient relationships and directly contributing to our company's success.

As an Administrative Support Specialist , your primary focus will be on meeting the needs and requests of our patients while ensuring they have a positive experience. You can expect to engage with a diverse range of patients on a daily basis, utilizing both inbound and outbound emails and calls. Though previous experience in DME (durable medical equipment) or related fields is advantageous, we are more than willing to provide training to the right candidate who demonstrates excellent communication skills, a passion for learning, and a genuine desire to advocate for patients' healthcare needs.

At Marathon Medical, our ultimate goal is to consistently provide exceptional service to our patients through consulting and education. Join us, and you'll have the opportunity to fulfill the following responsibilities.

Responsibilities :

Demonstrate commitment by following through on patient communication (inbound and outbound calls and emails) until satisfaction is achieved.
Seek to deeply understand patients' needs and concerns, promptly addressing them.
Prepare for office inspections, ensuring continuous readiness.
Verify compliance, completeness, and accuracy of data by examining documents.
Collaborate with colleagues to achieve departmental and company success.
Build patient loyalty through delivering iconic patient experiences.

Skills :

Previous experience in DME or Medical Devices is beneficial but not required; new college graduates are encouraged to apply.

Proven track record of successfully meeting goals.

Proficiency in relevant computer programs and telephone systems (e.g., Salesforce, Call Shaper, Google Suite, Microsoft Office).

Ability to learn about our products and services and effectively communicate them to patients, coworkers, and staff.

Exceptional communication and interpersonal skills.

Experience providing and creating positive patient experiences through phone calls and email interactions.

Strong multitasking, prioritization, and time management abilities.

A minimum of a high school diploma is required.

Schedule :

This is a full-time position from Monday to Friday, with hours varying between 8 : 00 AM and 5 : 00 PM EST. You will be joining us onsite at our Towson, MD office. Additionally, you can enjoy paid holidays, paid time off (PTO), growth potential, and attractive benefits.

Compensation :

We offer competitive hourly pay ranging from $21 to $23, based on experience.

If you're eager to make a difference, grow your skills, and contribute to the well-being of our patients, we want to hear from you! Join our team at Marathon Medical and take the first step towards a rewarding career. Apply today and unlock your potential with us!

Salary : $21 - $23

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