What are the responsibilities and job description for the Receptionist/Customer Care/Administration position at Marathon Press?
Company Overview: Marathon Press is a highly successful, well-established publishing company that provides unique, printed and digital marketing, communications, advertising, networking, and partnering solutions to thousands of businesses and organizations in the US, Canada, and Europe. Our clients include small local businesses up to world renowned brands, such as Aston Martin, Bentley, Porsche, Lamborghini, the P.G.A. Tour, and healthcare organizations.
Main Role: Reception Cover Responsibilities: Your friendly and professional demeanor will shine as you handle incoming client questions and direct them to the relevant department or personnel for efficient resolution. Your ability to think quickly, prioritize, and multitask will be essential in managing both reception duties and client support responsibilities.
Administration Responsibilities: In addition to your main role, you will also be sending sales materials out to our Field Sales representatives across the US and mailing books to our sponsors that have advertised in our books. You will be responsible for managing stock control and logging book deliveries.
Customer Care: There will be some occasional client outreach calls included in your duties. Full training will be given.
Qualifications: To succeed in this role, you should possess the following qualifications:
- Confidence, friendliness, and professionalism in all interactions.
- Effective and efficient problem-solving skills.
- Quick thinking, prioritization, and multitasking abilities.
- Exceptional interpersonal and communication skills, both written and verbal.
- An excellent work ethic and dedication to providing high-quality client service.
- Demonstrable experience in client relations, account management, customer services, or business development.
- Experience with CRM systems (preferred) and basic working knowledge of Microsoft
Word and Excel (preferred).
Benefit Conditions:
Job Type: Full-time
Starting Salary: $33,200 per year
Benefits:
- 401(k) matching
- Health insurance 75% paid by Marathon
- Very Generous Paid time off
- Dental insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday, 8am to 5pm
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $33,200