What are the responsibilities and job description for the Network Support Administrator position at Marathon TS?
Network Support Administrator
Onsite - Atlanta
70k-80k/year
12 hour shift schedule
2 days on, 3 days off Rotation
Sample schedule:
Week 1:
ON Mon/Tues,
OFF Wed/Thurs/Fri,
ON Sat/Sun,
Week 2:
OFF Mon/Tues,
ON Wed/Thurs/Fri,
OFF Sat Sun
(Repeats)
We are seeking a Network Support Administrator to join our 24x7 IT Operations team. In this role, you will ensure the stability, security, and performance of critical network systems in a fast-paced retail environment. This is an exciting opportunity to work on complex systems, contribute to process improvements, and collaborate with technical teams to deliver exceptional service.
Responsibilities:
- Create tickets, diagnose incidents, and provide first-level troubleshooting for network switches, routers, access control devices, wireless systems, and monitoring platforms.
- Monitor and manage WAN mediums (T-1, T-3, OC-3, OC-192, Metro-E), DNS, DHCP, firewalls, and access control lists (ACLs).
- Administer intrusion detection systems, virus protection, internet monitoring, and other security initiatives.
- Implement and support technologies including VRF, Link Aggregation, and BFP configurations.
- Follow established run books, escalation procedures, and ITIL-based processes (Incident, Problem, Change, and Knowledge Management).
- Collaborate with peers, Level 1 & 2 teams, and engineering teams to resolve escalations and enhance IT Operations.
- Develop and maintain support documentation, ensuring team efficiency and proactive issue resolution.
- Coordinate and communicate changes, scheduling, and gaining approval for change requests.
- Contribute to the on-time delivery of small-to-medium-sized projects.
- Communicate effectively across all levels to provide updates on issues, tasks, and projects.
- Deliver excellent customer service with follow-up and follow-through.
- Provide flexible support for a 24x7/365 environment, including days, nights, weekends, and holidays.
Qualifications:
- 2–4 years of enterprise IT experience.
- Proficiency in basic Cisco IOS, Nexus OS, and JunOS commands.
- Familiarity with Nexus 2K, 5K, 7K platforms, Cisco wireless technology, and switching/routing protocols.
- Experience troubleshooting WAN mediums and administering VRF, Link Aggregation, and BFP.
- Basic proficiency with UNIX and Windows commands.
- Knowledge of network monitoring tools like SolarWinds and ExtraHop.
- Familiarity with firewall administration, ACLs, and ITIL processes.
- Strong problem-solving and communication skills with a proactive mindset.
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").
Salary : $70,000 - $80,000
