What are the responsibilities and job description for the Customer Service Representative I position at Maravai LifeSciences?
Your next role as a Miracle Maker
TriLink Biotechnologies is seeking a #MiracleMaker to join our commercial team as Customer Service Representative I. In this role, you will be our customers' first point of contact, delivering exceptional service and building meaningful relationships.
As a Customer Service Representative I, you will manage customer inquiries, process orders, and ensure accurate documentation, all while collaborating closely with internal teams to meet and exceed customer expectations. If you are ready to make a difference and grow your career in a dynamic and supportive environment, we’d love to hear from you!
How you will make an impact:
- Serve as the primary contact for customers, addressing inquiries via phone, email, or other communication channels with professionalism and efficiency.
- Process customer orders, quotes, and requests accurately and in a timely manner using ERP and CRM systems.
- Ensure all customer interactions are documented thoroughly and align with established Standard Operating Procedures (SOPs).
- Partner with internal departments, including Sales and Shipping, to meet customer scheduling and delivery expectations.
- Resolve customer complaints by gathering relevant information and escalating complex issues to the Customer Service Supervisor as needed.
- Assist in maintaining and updating customer accounts, ensuring compliance with regulatory standards and internal protocols.
- Provide basic product information, answer routine questions, and assist with order tracking and shipping inquiries.
- Enhance team training initiatives by contributing feedback and participating in process improvement discussions.
- Uphold Maravai’s mission and values, demonstrating a dedication to creating positive customer experiences.
The skills and experience that you will bring:
- High school diploma or equivalent required; a bachelor's degree in business or a related field is preferred.
- 0-2 years of experience in a customer service role, ideally in a manufacturing or life sciences environment.
- Familiarity with ERP and CRM systems (e.g., Oracle/NetSuite, Salesforce) is a plus.
- Strong organizational skills with excellent attention to detail.
- Effective communication skills, both written and verbal.
- Ability to work collaboratively in a team environment while managing individual tasks independently.
- Customer-focused mindset with a proactive approach to problem-solving.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
The anticipated salary range for this position is $22.30 - $25.28 per hour. In addition, highly competitive long-term incentives in the form of company equity, bonus participation and company sponsored benefits are provided as part of the total compensation package. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.
#LI-Onsite
Salary : $22 - $25
