What are the responsibilities and job description for the Guest Engagement Coordinator-Scheduling position at Marbles Kids Museum?
Marbles Kids Museum is a vibrant, nonprofit children’s museum and IMAX Theatre located in the heart of downtown Raleigh. Marbles has been sparking imagination, discovery, and learning through play since opening its doors in 2007. Marbles’ serves a diverse population of families, school groups, and community organizations through award-winning play-based exhibits, summer camps, IMAX documentaries, feature movies, and special events year-round. Today Marbles ranks among the top family destinations in North Carolina providing learning experiences for children with creative programs, and larger-than-life movies.
The Opportunity
Marbles is seeking a playful and energetic Guest Engagement Coordinator to join our full-time team! In this role, you’ll oversee the smooth operation of guest-facing museum functions, with a primary focus on creating and managing the schedules for our Guest Engagement Team. As a key contributor to the Marbles experience, you’ll ensure every visitor enjoys a memorable, engaging, welcoming, and safe visit. From activating exhibits and assisting at the welcome desk to supporting group visits, you’ll play a hands-on role in bringing the museum to life. At Marbles, every day is an exciting opportunity to inspire and delight!
Job Responsibilities
Scheduling
Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a veteran, disability, genetic information or any other federal, state or local protected class.
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The Opportunity
Marbles is seeking a playful and energetic Guest Engagement Coordinator to join our full-time team! In this role, you’ll oversee the smooth operation of guest-facing museum functions, with a primary focus on creating and managing the schedules for our Guest Engagement Team. As a key contributor to the Marbles experience, you’ll ensure every visitor enjoys a memorable, engaging, welcoming, and safe visit. From activating exhibits and assisting at the welcome desk to supporting group visits, you’ll play a hands-on role in bringing the museum to life. At Marbles, every day is an exciting opportunity to inspire and delight!
Job Responsibilities
Scheduling
- Create monthly employee schedules for a team of 50 full and part-time team members, including collecting availability, building and updating the schedule, and regularlycommunicating scheduling needs
- Serves as a primary point of contact for the schedule
- Collaborates with all departments to establish schedules and plans that allocate available resources to best serve the customer
- Manage and delegate museum opening and closing duties to the guest engagement team
- Oversee the daily workflow of the museum operation; direct Team Members to maintain an efficient and smooth operation
- Receive and process customer payments
- Handle customer complaints and issues in collaboration with Guest Engagement Managers
- Describe museum layout and operational procedure details to customers
- Act as a museum ambassador for guests to confide in and receive information that will enhance their visit. Share guest feedback with Guest Engagement Managers to make improvements
- Playfully reset and inspect exhibit props throughout the day to ensure that exhibits are in safe, clean, welcoming, and playable condition at all times.
- Provide exhibit activation by playfully interacting with guests in museum exhibits to enhance the play and learning experience
- Provide exceptional, responsive customer service to all museum guests; initiate interaction withguests
- Stock supplies and manage packages delivered; may receive products as directed
- Effectively communicate scheduling, equipment, inventory, and other operational issues with your manager
- Complete end-of-day report and other follow-up items including, maintenance work orders, Team Member performance, group, birthday, and program matters, and more
- In the event of an emergency, confidently execute Marbles Emergency Action Plan
- Perform all other duties assigned by the manager
- Oversee the daily workflow while working as a lead for the guest engagement team
- Shift Supervision and training for all Guest Engagement Hosts and volunteers
- Proven experience as a Scheduling Coordinator or similar role preferred
- Proficiency with computers, including Humanity and Microsoft Office Suite
- 1-2 years of customer service experience, particularly with families and young children (preferred)
- Museum or equivalent experience is a plus
- Experience leading or shift supervising a team preferred
- Experience with point-of-sale system a plus
- Excellent verbal and written communication skills
- Walking, standing, stooping, bending, and reaching
- Ability to stand for long periods of time
- Occasionally using a ladder, and going up and down stairs
- Must frequently lift and/or move up to 25 pounds
- Must be available to work a Sunday through Thursday schedule
- Exposure to a noisy and crowded atmosphere
- May need to walk between two buildings with some outdoor exposure.
- Flexible schedule required, including weekends, evenings, and holidays
- Medical, dental, vision insurance
- Health Savings and flexible spending accounts
- Life and AD&D insurance
- Short and Long-Term Disability
- Parking and commuter benefits
- Paid time off for 17 vacation days and 9 holidays
- Eligible to participate in the Company’s 401k program with employer matching after a waiting period
- Employee Assistance Program
- Great Marbles Perks & Discounts
- Fitness Benefits
Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a veteran, disability, genetic information or any other federal, state or local protected class.
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