What are the responsibilities and job description for the Guest Engagement Host (Bilingual) position at Marbles Kids Museum?
Guest Engagement Host (Bilingual)
Marbles Kids Museum is a vibrant, nonprofit children’s museum and IMAX Theatre located in the heart of downtown Raleigh. Marbles has been sparking imagination, discovery, and learning through play since opening its doors in 2007. Marbles’ serves a diverse population of families, school groups, and community organizations through award-winning play-based exhibits, summer camps, IMAX documentaries, feature movies, and special events year-round. Today Marbles ranks among the top family destinations in North Carolina providing learning experiences for children with creative programs, and larger-than-life movies.
The Opportunity
Marbles is hiring a playful, energetic Guest Engagement Host (Bilingual). This position plays an essential role in providing memorable, engaging, welcoming, and safe experiences for all museum visitors. As a Guest Engagement Host, you will deliver guest-facing functions to support museum operations, including, exhibit activation, welcome desk, museum opening and closing duties, and group and birthday party assistance while interacting with guests in a friendly and professional manner. In addition, you will provide written and verbal translations. Every day is an exciting day at Marbles!
Essential Job Responsibilities
Perform museum opening and closing duties in collaboration with the guest engagement team.
Receive and process customer payments while working the welcome desk.
Describe museum layout and operational procedure details to customers.
Act as a museum ambassador for guests to confide in and receive information that will enhance their visit. Share guest feedback with Guest Engagement Managers to make improvements.
Playfully reset and inspect exhibit props throughout the day to ensure that exhibits are in safe, clean, welcoming, and playable condition at all times.
Provide exhibit activation by playfully interacting with guests in museum exhibits to enhance the play and learning experience.
Provide exceptional, responsive customer service to all museum guests; initiate interaction with guests.
Stock supplies and manage packages delivered; may receive products as directed.
Effectively communicate scheduling, equipment, inventory, and other operational issues with your manager.
Support the delivery of bilingual museum programs and events.
Provide written and verbal translation to support guest engagement.
Perform all other duties assigned by the manager.
Experience and Skill Requirements
One year of customer service experience, particularly with families and young children (preferred).
Museum or equivalent experience is a plus.
Experience with point-of-sale system a plus.
Excellent verbal and written communication skills.
Written and oral Spanish language proficiency.
Physical Demands
Walking, standing, stooping, bending, and reaching.
Ability to stand for long periods of time.
Occasionally using a ladder, and going up and down stairs
Must frequently lift and/or move up to 25 pounds.
Schedule Availability
- Schedule flexibility is required including weekends and holidays.
Benefits
- Parking and commuter benefits.
- Eligible to participate in the Company’s 401k program with employer matching after the waiting period.
- Great Marbles Perks & Discounts.
- Fitness Benefits.
If you require reasonable accommodations to complete the hiring process, please contact the People Team at oespinal@marbleskidsmuseum.org or 919-857-1069.
Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a veteran, disability, genetic information or any other federal, state or local protected class.
