What are the responsibilities and job description for the Operations Manager position at MarBorg Industries?

JOB TITLE : Operations Manager

LOCATION : Santa Barbara, Oxnard, Lompoc, Santa Maria and Paso Robles

FLSA EMPLOYMENT CLASSIFICATION : Exempt

PREPARED DATE : February 06, 2025

REPORTS TO : President

DIRECT REPORTS : Office Supervisor, Supervisor, Yard Supervisor, Operations Supervisor, Sales & Fence Supervisor, Outside Sales Manager

POSITION SUMMARY :

The Operations Manager will be based out of Santa Barbara and will oversee and manage the daily operations of the Liquid Waste Division which includes liquid waste and fence services in all locations to ensure smooth operations and maintain high standards of service and safety. The role requires a combination of leadership where you will mentor, train, and coach the team, strategic thinking,g and operational expertise.

DUTIES AND RESPONSIBILITIES include but are not limited to the following :

Operations Management

Lead and manage the Liquid Waste Division (Fence and Liquid Waste services) to ensure effective communication and coordination between teams, and internal / external stakeholders such as customers, vendors, and regulatory agencies.
Manage Supervisors to ensure smooth operations across service, call center, and routing, installation teams, including scheduling, maintenance, and delivery.
Manage staff scheduling to ensure adequate coverage and efficient utilization of resources.
This role will require frequent travel to remote locations consistently to provide leadership support and maintain communication.
Developing and implementing emergency response plans to address unforeseen issues such as equipment breakdowns, staff injuries, or environmental emergencies.
Provide solutions to operational challenges both on-site and with customers.
Leads verbal and written disciplinary actions as necessary to ensure fair and consistent enforcement of company policies.
Develops and maintains written operating procedures.
Identify new business opportunities for services and acquire new contracts.
Strategize with executive management to develop a long-term business plan for consolidating operations that will efficiently service all areas and improve productivity.
Demonstrates initiative in achieving departmental goals and communicates effectively with the President in order to ensure goals and objectives are being met.
Develop pricing strategies to attract new customers and retain existing ones.
Responsible for overseeing the FOG system.
Responsible for ensuring contractor license is valid to provide the Fence services.
Monitor department expenses to ensure that resources are allocated effectively and expenses ae controlled.
Leverage software to analyze and report data to assess performance, identify bottlenecks, and improve processes.
Prepare monthly reports for senior management on operations, financials, and growth metrics.
Address any operational challenges with proactive solutions, for improvement and optimization (routes, saving time, fuel).

Staff Management

Organize and oversee the schedules and work of assigned staff.

Lead training and coaching to maintain high-performance standards.

Conducts performance assessments that are timely and constructive.

Collaborate with Supervisors to streamline the services and manage workflow in fence and liquid waste services.

Identifies the developmental needs of employees in the department and coaches, mentors, trains, or otherwise helps others to improve their knowledge or skills.

Manages performance of assigned direct reports, conducts employee performance assessments, recognizes accomplishments, and properly documents corrective action, performance improvement plans, disciplinary actions, and salary adjustments.

Handles discipline of employees as needed and per company policy.

Conduct regular staff meetings to ensure that all team members are informed about operational changes, safety protocols, and customer service expectations.

Make this a fun place to work where employees can develop, thrive, and be engaged.

Route Management

Manage the company's fleet of trucks and other vehicles for transporting and servicing sanitation equipment.

Ensure that vehicles are properly maintained, inspected, and serviced regularly.

Optimize routes to improve service and delivery efficiency.

Track and report key performance indicators such as fleet utilization, service delivery times, and cost per job.

Ensure technology is utilized to help streamline operations and improve efficiency.

Maintenance & Equipment Management

Responsible for overseeing the pre-treatment plant's maintenance and management, working closely with the Yard Supervisor and consultants to satisfy regulatory reporting compliance.

Oversee the preventive maintenance schedule to reduce equipment downtime and extend machinery life for the pre-treatment plant.

Evaluate and implement new technologies that will reduce costs and improve pre-treatment plant performance.

Customer Service and Relations

Oversee customer satisfaction by ensuring timely, clean, well-maintained equipment is provided.

Develop and manage processes and procedures for Customer Service Representatives to facilitate effectiveness and efficiency for the Liquid Waste Division for Fence and liquid waste services.

Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated personnel for investigation.

Audit to ensure monthly billing is processed accurately and timely.

Establish and maintain positive relationships with clients, ensuring their needs are met consistently.

Partner with other departments to resolve customer service and other issues. Ensure set-up errors and missed pickups are reported and resolved.

Build and maintain relationships with key clients such as the City of Santa Barbara and all other plants & facilities where we deliver liquid waste material.

Inventory Management

Monitor and manage the inventory of portable restrooms, fencing and sanitation equipment, cleaning supplies, and related materials.

Ensure the timely ordering and stocking of necessary products and supplies

Work with vendors and suppliers to secure competitive pricing and quality service.

Safety and Compliance :

Ensure compliance with all local, state, and federal regulations, including those related to sanitation, health and safety, and environmental impact.

Oversee and assist in environmental audits.

Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

Ensure compliance with health and safety regulations for employees and customers, including proper disposal procedures and sanitation standards.

Technology Utilization :

Utilize dispatching and Soft Pak software and other technologies to streamline operations and improve efficiency.

Perform other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES

The Operations Manager for fence and portable restrooms plays a critical role in ensuring that all aspects of operations run smoothly, from staffing and logistics to customer service and compliance. This position requires a well-rounded skill set in leadership, operations, customer relations, and financial management.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, ABILITIES :

Leadership and staff development with the ability to motivate and manage a team set clear expectations, and lead by example.

Proficient in building trusting relationships with customers and being attentive to their needs.

Strong organizational and problem-solving skills to streamline operations and improve service delivery.

Excellent communication and interpersonal skills to manage employee and client relationships and address concerns.

Strong organization and time management skills required.

Familiarity with the portable restroom industry, including equipment maintenance, sanitation procedures, and logistics is preferred.

Understanding of financials including billing, cost management, and pricing strategies.

Ability to manage multiple projects and tasks simultaneously, ensuring deadlines are met.

Ability to travel to remote locations and work outside of regular business hours when needed.

Proficiency in the use of Microsoft Office software with the a bility to work on a PC, accessing and navigating multiple software applications in a Windows environment.

EDUCATION AND EXPERIENCE :

A bachelors degree in Business Administration, Operations Management, or a related field is preferred.

10 years in operations management, with at least 15 years in a leadership role within the sanitation or related service industry.

Experience in managing a team and overseeing day-to-day operational activities.

CORE COMPETENCIES :

Doing Good : Maintains and promotes integrity and values in the conduct of all activities.

Making Good : Takes responsibility and ownership for a problem, project, or issue.

Treating Our People Well : Proactively seeks and finds ways to provide extraordinary service. Fosters respects all individuals and points of view. Works cooperatively and effectively with others to achieve common goals characterized by pride, trust, and commitment.

Observant : Ability to identify safety or operational deficiencies and to quickly implement a correction.

Safety Matters : Actively participates in creating a safe and healthy workplace for our employees and our customers.

Environmentally Focused : Takes initiative to preserve and improve our local environment for future generations. Makes every day Earth Day.

NEAT JOB-SPECIFIC COMPETENCIES :

Leadership, Operational Efficiency, Customer Service, Financial Acumen, Project Management, Safety and Compliance, and Technical Knowledge.

QUALIFICATIONS

LANGUAGE SKILLS

Ability to read and write English, and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. They should also be able to speak English effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

We are a drug-free & alcohol-free work environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. Work involves constant exposure to unusual elements outdoors such as dust, odors, hazardous materials, and / or loud noises. Required to travel to remote locations and wear protective equipment; Hi visibility vest, gloves, safety footwear, safety glasses,s and hard hat, safety glasses.

Compensation details : 140000-180000 Yearly Salary

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