Spa Receptionist

Summary Of Position

The Receptionist is responsible for ensuring that all visitors to the Arizona Grand Spa and Salon are greeted in a friendly and courteous manner. The receptionist will check the guests in and out for treatments and assist with retail sales.

Essential Functions

• Greet guest and respond to questions and requests in a friendly and courteous manner.
• Check in guest for spa treatments, touring them around the facility.
• Book any walk-in appointments.
• Assist guests with questions about retail products.
• Inform guests of additional services provided and any specials being offered.
• Clean area as needed (emptying waste baskets, dusting, replenishing supplies, etc…)
• Perform all other duties as assigned.
  
  

Qualifications

Education: High School Diploma or equivalent required

Experience: 1 year receptionist experience required, hair salon experience preferred

Certificates or Licenses: N/A

Knowledge, Skills, And Abilities

• Individuals must possess and demonstrate the ability to interact with all guests, internal and external, effectively with tact and diplomacy in line with our Grand Expectations.
• Knowledge of all spa and salon services, packages, and billing procedures.
• Knowledge of all closing procedures.
• Ability to sit for long periods.
• Ability to stand, stoop, and reach on a continuous basis.
• Must be highly organized.
  
  

Personal Characteristics

• Behaves ethically and honestly.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).