What are the responsibilities and job description for the Dispatcher/Customer Service position at MARCK Industries, Inc.?
Job Overview
We are seeking a dedicated and detail-oriented Dispatcher to join our team. The ideal candidate will play a crucial role in ensuring customer satisfaction by effectively managing inquiries related to transportation management. This position requires strong communication skills and the ability to analyze information to provide accurate solutions to our clients.
Responsibilities
- Plan routes for trash haulers to service customer locations in a safe and efficient manner
- Respond to customer inquiries via phone and email with professionalism and courtesy, demonstrating excellent phone etiquette.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Coordinate with supply chain teams to ensure timely service.
- Assist in transportation management, including dispatching and fleet management tasks.
- Utilize GPS technology and software systems to track drivers and provide updates to customers.
- Maintain accurate records of customer interactions and transactions in the company database.
- Collaborate with other departments to resolve customer issues efficiently.
Requirements
- Proven experience in a customer service role, preferably within the logistics or transportation industry.
- Strong communication skills, both verbal and written, with an emphasis on effective phone etiquette.
- Ability to analyze data and make informed decisions based on customer needs.
- Familiarity with supply chain processes, shipping, receiving, dispatching, and fleet management is highly desirable.
- Experience using GPS systems and Oracle Transportation Management software is a plus.
- Excellent problem-solving skills and a proactive approach to addressing customer concerns.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us in providing exceptional service that enhances our customers' experience!
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
Schedule:
- Day shift
Application Question(s):
- What is your desired wage?
Ability to Commute:
- Lowell, AR 72745 (Required)
Ability to Relocate:
- Lowell, AR 72745: Relocate before starting work (Required)
Work Location: In person
