What are the responsibilities and job description for the Customer Service Specialist position at Marco Beverage Systems | B Corp Certified?
The Company
Marco designs and manufactures innovative and energy-efficient beverage dispense solutions. Our clients are some of the biggest names in the coffee, foodservice and catering industries, and our beverage solutions can be found in coffee shops, offices, hotels, convenience stores and restaurants all over the world. As industry leaders with 45 years’ experience, we are driven by our passion for knowledge, innovation, and design.
At Marco our purpose to “Re-imagine Beverage Excellence Everywhere.” Above all we try to embody this purpose through listening, being curious and creating solutions in an open-minded and collaborative way. Since December 2023 Marco is a certified B-Corporation. As a B-Corp, Marco is part of a global community that meet high standards of social and environment impact. We are also committed to maintaining strong ESG standards throughout our business; focusing on the areas of employee, environment, operations, and community.
The Role
Marco Beverage Systems Ltd (part of the Middleby Foodservice and Beverage Group), a leading global manufacturer of hot and cold-water delivery systems and coffee brewing equipment in the food and beverage industry, is looking for a full-time Customer Service Specialist to interact with and support our rapidly growing North American customer base. The position is an entry level role. This person will be based out of our Renton, WA office and enjoy access to as much delicious coffee and espresso as they care to drink. Come join our tightknit group of knowledgeable and friendly beverage equipment folks.
Core responsibilities:
- Daily order processing
- Entering orders within our ERP software
- Coordinating order processing between our ERP and the 3PL warehouse
- Managing any palletized/LTL orders
- Providing order confirmation and tracking to the customer
- Email Inbox management – Phone support
- Acting as an initial point of contact for all product, sales and service inquiries and directing them appropriately.
- Fielding common customer questions (Stock, ETA, Price).
- Relaying (internally) any stock issues to the appropriate co-worker (Part SKU, Part need, Sales opportunity).
- Take credit card payments by phone or via customer submitted card.
- Inventory and sales management
- Create weekly order reports for sales forecasting
- Transfer inventory within our ERP
- Coordinate with our 3PL to maintain accurate data through cycle counts, serial scans, etc.
The Individual
The key brand identities of Marco are passion, innovation, care, knowledge, and integrity. The Ideal candidate will embody these values and possess a strong drive to provide a great customer experience. Marco’s purpose is to re-imagine beverage excellence everywhere, so this person will be working with the very best across the specialty beverage, foodservice and catering industries.
Required skills:
- A customer first mindset
- Proficiency in MS Office applications, (Word, Excel, Outlook)
- Detail oriented
- Self-motivated and able to work independently
- Highly organized
- Well-developed communication skills (verbal and written)
- Desired skill sets:
- Previous customer service and administrative experience
- Experience with ERP software is a plus
What We Offer:
- Competitive pay and benefits package.
- Health, dental, and vision insurance.
- 401k retirement plan with company match.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.
- A collaborative and inclusive work environment.
If you are interested in the role, please send your CV in the strictest of confidence to caroline.concannon@marco.ie
Marco’s Commitment:
Marco is committed to recruiting people from all walks of life and backgrounds to reflect our customers and our community and to help make our business stronger. We are proud to have been awarded the Investors in Diversity Silver accreditation. Marco encourages applications from minority groups, women, the disabled and all other qualified applicants. We have implemented various initiatives such as family friendly and inclusive employment policies, flexible working arrangements and an employee support program that are open to everyone. Where possible, we believe in hiring and recruiting locally to support the local community’s economic development.
