Service Coordinator

Position Summary/Objective

The Interterritorial Service Coordinator is responsible for providing inside sales support for copier print solutions. You are responsible for providing quality services and solutions support for our clients while maintaining a high level of client satisfaction.

Essential Functions

▪ Work with other copier sales and service dealers to coordinate national accounts and interterritorial installs.

▪ Work with other copier sales and service dealers to establish standard and non-standard pricing and mutually agree to contract terms.

▪ Perform the set-up of new National Account and interterritorial contracts.

▪ Process renewal activities for national account contracts.

▪ Coordinate the collection and processing of scheduled meter readings for contracts as assigned.

▪ Process billing for contracts as assigned.

▪ Assist Sales Representatives by providing contract and usage information as requested.

▪ Process equipment pick up forms, cancellations, returns, etc.

▪ Assist national account customers with billing questions or concerns and provide resolution.

▪ Monitor, respond to, and redistribute the interterritorial inbox.

▪ Pull account statements from national account vendors websites and invoice charges accordingly.

▪ Apply payments and reconcile discrepancies for national account vendors.

▪ Work with copier sales and service dealers to correct supply order fulfillment errors.

▪ Review and approve or correct copier sales and service dealers’ invoices for payment.

▪ Balance G/L for national accounts.

▪ Compile and maintain detailed reports for vendors.

▪ Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry.

▪ Attend Required Company And Departmental Meetings.

▪ Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.

▪ Perform other related duties as assigned.

Qualifications

Education and Experience

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.
  
  

Required Skills

• Proficiency with business collaboration tools such as MS Office applications and project management tools.
• Communication - Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. Must effectively listen to others.
• Commitment - This is needed to see a project or task from start to finish. Must possess the ability to maintain the same energy and dedication throughout the project in an effort to learn, accomplish, and achieve despite difficulty,
  
  

failure and opposition.

• Organization - Ability to use time, energy, and resources in an effective manner to achieve intended goals.
• Relationships - Effective at building trust, finding common ground, having emotional empathy, and ultimately building good relationships with others.
• Teamwork - The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome.
• Time Management - Ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines.
• Enthusiasm - Display excitement and a positive attitude towards work assignments, clients, and organization.
• Flexibility - Adapt to changes in the work environment. Change approach or method to deal with difficult or unexpected situations while remaining calm. Have the ability to think quickly and articulate thoughts in an organized manner, even when unprepared.
• Emotion Regulation - Ability to manage emotions, especially negative ones, to be able to think clearly and objectively, in turn to act accordingly.
• Negotiation Skills - Ability to understand the other side’s motivations with the goal to achieve a win-win resolution that is favorable, satisfies both sides, and maintains relationships for future interactions.