What are the responsibilities and job description for the Warranty Administrator position at Marcone Appliance Parts?
Let’s Unpack This – Who are we?
mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.
About API of NH/Delta T
New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969, the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor, with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands, including Rheem and LG. For more information, visit apiofnh.com
Summary
About API of NH/Delta T
New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969, the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor, with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands, including Rheem and LG. For more information, visit apiofnh.com
Summary
The Warranty Administrator is responsible for reviewing and completing vendor warranty claims and defective merchandise. This role prepares, records, and reconciles warranty claims and submits related information to appropriate parties.
Essential Job Duties
Warranty
- Responsible for processing vendor warranties.
- Demonstrates proficiency in vendor online warranty entry systems.
Defectives
- Coordinates returns of defective merchandise, including packing, labeling, and shipping.
- Processes and coordinates field scrap as directed.
Technical
- Manages the return goods queue – defectives.
- Accurately performs purchase order entry and dealer credits (labor, parts, etc.).
- Performs vendor claim entry for defective parts
- Supports technical support staff with dealer labor claims entry and unit replacement submittals in vendor warranty systems.
- Acts as a liaison between vendor and customers to resolve product registration issues
- Submits requests for serial number loads & warranty term changes. Performs any follow-up work to get a resolution. Communicates resolution or submits a request for more information to customer, branch, and Territory Manager as necessary.
General
- Communicates issues in a professional and courteous manner with vendors, branch staff, and customers as needed.
- Communicate any change in vendor warranty terms and conditions to the supervisor
- Communicates with third-party shipping companies as needed.
- Handles purchase order receiving.
- Assists with monthly accounts payable statements as needed.
- Assists accounts receivable with customer credit discrepancies
Other
- Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements
- Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.
Minimum Job Requirements
- High School diploma or its GED equivalent
- 1 year or more experience with office, warehouse, and related functions.
- Demonstrated knowledge of MS Office suite applications (Teams, Word, Excel, PowerPoint, Outlook)
- Aptitude for mathematical operations and numerical analysis.
Use computers, photocopiers, scanners, phone systems, meeting and virtual platform sharing relative to the needs of the job - Minimum keyboarding skills of 40 words per minute
Preferred Job Requirements
- 3 or more years’ experience with office, warehouse, and related functions.
Office / Administrative
- 7-10 hours worked per day; up to 40-43 hours worked per week
- Bending 1-3 hours per day
- Lifting/carrying up to 10 pounds 0-1 hours per day
- Reviewing documents 1-5 hours per day
- Sitting 3-8 hours per day
- Standing 3-6 hours per day
- Using close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Using fingers, hands, and arms to perform office/computer work 6-8 hours per day
- Using hearing to talk, listen, and use phones 1-6 hours per day
- Using office equipment - computers, phones, scanners, fax machines - 6-8 hours per day
- Walking 3-6 hours per day
What we have to offer
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company’s background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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