What are the responsibilities and job description for the Food and Beverage Floor Supervisor position at MARCUS SAMUELSSON RESTAURANT GROUP?
A Food & Beverage (F&B) Floor Supervisor is responsible for overseeing the day-to-day operations of a restaurant or bar floor, ensuring smooth service delivery, maintaining high standards of quality, managing staff, handling customer inquiries and complaints, and coordinating with kitchen staff to deliver a positive dining experience, all while adhering to health and safety regulations and maximizing profitability.
Key Responsibilities:
- Staff Management:
- Supervise and train F&B staff including servers, bartenders, bussers, and hosts on proper service standards, menu knowledge, and company policies. .
- Monitor staff performance, provide feedback, and address any issues promptly.
- Guest Service:
- Greet guests warmly and ensure their needs are met throughout their dining experience.
- Address customer concerns and complaints professionally, finding solutions to maintain satisfaction.
- Manage table rotations and seating arrangements to optimize efficiency.
- Anticipate guest needs and provide personalized service.
- Operational Management:
- Monitor food and beverage quality, presentation, and consistency.
- Ensure compliance with health and safety regulations regarding food handling, hygiene, and sanitation
- Manage cash handling procedures and ensure accurate billing
- Conduct daily pre-shift briefings and post-shift debriefs to communicate important information
- Communication and Coordination:
- Collaborate closely with the kitchen staff to ensure timely food service and communication of special requests
- Maintain open communication with restaurant management regarding any operational issues or guest feedback
Required Skills and Qualifications:
- Excellent communication and interpersonal skills to interact effectively with guests and staff
- Strong leadership abilities to motivate and manage a team
- Detail-oriented with a focus on maintaining quality standards
- Ability to work under pressure and handle multiple tasks simultaneously
- Knowledge of food and beverage service procedures and etiquette
- Previous experience in a supervisory role within the hospitality industry preferred
We are an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
