What are the responsibilities and job description for the CSR - Customer Service Representative position at Marcus Underwood Shelter Insurance?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring a positive experience for our clients. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Handle Financial transactions and ensure accurate handling procedures are followed.
- Perform data entry tasks to maintain up-to-date customer records and interactions.
- Assist with outbound calling campaigns to follow up on customer feedback or sales opportunities.
- Collaborate with team members to resolve complex issues and improve client services.
- Maintain a clean and organized office environment while adhering to company policies.
Requirements
Must have Property, Casualty and Life License.
- Proven experience in customer support or related field is preferred.
- Strong phone etiquette with excellent verbal communication skills.
- Proficiency in data entry with attention to detail.
- Familiarity with sales techniques and client service best practices.
- Ability to work effectively in an office setting using computerized systems.
- Strong problem-solving skills and the ability to handle challenging situations calmly.
- A positive attitude and willingness to learn new processes and systems.
- Join our team as a Customer Service Representative and contribute to creating memorable experiences for our customers!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Expected hours: 30 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Knoxville, TN 37922 (Required)
Ability to Relocate:
- Knoxville, TN 37922: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13