What are the responsibilities and job description for the PROPERTY CARE ACCOUNT MANAGER - FULL TIME position at Marders?
PROPERTY CARE ACCOUNT MANAGER
Company Overview:
Marders has been a trusted name in the Hamptons landscaping industry for over 48 years. Our team of skilled professionals is dedicated to delivering exceptional landscaping services, from design and installation to maintenance and horticultural care. We take pride in our attention to detail, creativity, and commitment to customer satisfaction. Marders specializes in organic plant care solutions, utilizing innovative techniques and sustainable practices to promote the vitality and longevity of landscapes. We are seeking a talented Property Care Account Manager to join our Property Care team and contribute to our success. This is an excellent opportunity for individuals looking to grow their careers within a thriving organization.
Position Summary:
Create estimates for property care projects. Analyzes scope, specifications, and other documentation presented to prepare cost and revenue proposals (considering all cost, labor, materials, and services involved) for proposed projects. Ensures that all work is completed profitably according to the contract and client's satisfaction while maintaining Marders standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
CLIENT SERVICES:
Provide outstanding customer service for all clients, return calls within 24 hours.
Routine communication with clients (via client’s preferred method – in person, email, telephone, mail) Conference reports are required when a decision is made.
Communicate all customer comments, suggestions and complaints to Manager immediately
Responsible to develop a rapport with his/her clients, understand client needs and idiosyncrasies and be the main contact person for his/her clients
Meeting with existing clients
Meeting with new leads
Cultivation of new clients
Do walk through as designated
OPERATIONS:
Continuous weekly monitoring of assigned accounts throughout the season for quality assurance and training purposes
Daily dispatching and setting up crews
Advise Manager on clients’ special scheduling needs or new client information to keep schedule and contact information up to date.
Ensuring crews adhere to client’s special requests (time restrictions, parking) and communicating to clients if there is a change in schedule
Annual review of client renewal contracts and recommendations for modifications
Work with Manager and team on monthly, weekly and daily basis to create daily schedule for maintenance crews based on foremen input, contract hours and client requests.
Responsible to complete site reports, conference reports and work orders.
Client concerns to be resolved within 24 hours.
Daily collection of timesheets from foremen, checking for accuracy and submission to Office Manager
Go-to-person for the foreman on assigned accounts for any questions or concerns
Empower foreman in resolving issues on assigned accounts and train foremen to take over
Actively engage in departmental planning and process development
Maintain/obtain necessary licensing and certifications
Drive professional development by attending seminars and appropriate coursework
Assist with all scheduling and operations as required
Salary from $75,000-$100,000 commensurate with experience.
QUALIFICATIONS:
Strong organization, communication, and mathematical skills required. Horticultural knowledge and experience is necessary. The ability to speak conversational Spanish is a plus.
BENEFITS:
Health Insurance: Comprehensive health, vision, and dental coverage.
Retirement Plan: Competitive 401(k) plan with company match.
Employee Discounts: Discounts on selected garden and retail products.
Work Environment: Collaborative and supportive work culture in a dynamic and growing industry.
Why Join Us?
At Marders, we are passionate about helping our customers create beautiful outdoor spaces with top-quality plants, products, and services. As a Property Care Account Manager, you will be an integral part of our team, ensuring that our operations run smoothly and our customers receive the best possible service. We offer a supportive and dynamic work environment, opportunities for career growth, and the chance to contribute to a company that values quality and excellence.
Ready to Grow with Us?
Submit your resume and cover letter outlining your relevant experience and enthusiasm for the role to Employment@Marders.com Please note that this position is in-person and not remote. Candidates must be able to work from our office in Bridgehampton, NY M/F/D/V EOE
If you require alternative methods of application or screening, you must approach the employer directly to request this.
Salary : $75,000 - $100,000
