What are the responsibilities and job description for the Front Desk Agent position at Margaritaville Beach Hotel Jacksonville Beach?
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with special requests or accommodations
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Experience:
- Previous experience in guest relations or customer service preferred
- Familiarity with phone systems and hotel management software is a plus
- Excellent phone etiquette and communication skills
- Bilingual or multilingual abilities are highly desirable
- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism
- A passion for providing exceptional customer service in the hospitality industry
As an equal opportunity employer, we value diversity in our workforce. We offer competitive compensation, opportunities for career advancement, and a supportive work environment. If you are looking to join a dynamic team dedicated to delivering outstanding service, please apply with your resume today.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work setting:
- In-person
Ability to Relocate:
- Jacksonville Beach, FL 32250: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17