What are the responsibilities and job description for the Event Meeting Manager position at Margaritaville Lake Resort Osage Beach MO?
Job Summary
An Event Meeting Manager at Margaritaville Lake Resort is responsible for generating room nights and group room revenue with our group customer. The mission is to increase group room revenue from assigned accounts and book group room nights and revenue from incoming leads received by telephone, email, or walk-in visits, all while maintaining the companys vision and values.
Parameters of the Event Meeting Manager: Sell and service groups between ten (10) and seventy (70) rooms per night on peak night.
The Event Meeting Manager will become an expert on all aspects of Margaritaville Lake Resort regarding group events. The majority of this managers time is spent building customer relationships, uncovering needs, and presenting ways that Margaritaville Lake Resort can add value, all with the goal to create successful events for the customer. The Event Meeting Manager is the steward of the customer relationship, acting as the point person for all activities with the group, as they provide customer service after the sale. The Event Meeting Manager will coordinate and communicate all details regarding their groups activities to other departments in the hotel, following up to ensure delivery of service to meet their customers expectations.
Job Type: Full-Time
Pay: Based on experience
Age Requirement: Must be at least 18 years of age or older
Reports to: Director of Sales and Marketing
Required Experience: Must have a comprehensive knowledge of all hotel departments and functions with 1-2 years of experience in hotel operations (preferably at Tan-Tar-A Resort or Margaritaville Lake Resort).
Essential Job Functions
- Comprehensive knowledge of Margaritaville Lake Resorts market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.
- Knowledgeable of competitive markets outside the area.
- Knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
- Follow sales policies and procedures as developed in the annual Marketing Plan.
- Develop customer base necessary to meet goals, utilizing existing accounts and new accounts from incoming leads.
- Prospect accounts for new business.
- Conduct site tours with potential clients and existing clients.
- Attend trade shows as requested.
- Achieve and exceed individual and team goals as established by the annual Marketing Plan.
- Knowledgeable of the overall revenue of bookings and to periodically evaluate, assess, and revise the parameters of bookings.
- Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
- Maintain procedures for credit control, financial transactions, and security of financial assets.
- Maintain detailed records of discussions with guest, including room accommodations, all prices quoted and details committed for all meeting setups, food and beverage, transportation, etc.
- Upsell to improve revenue generation on property.
- Be readily available during functions for consultation with client.
- Serve as the liaison between the client and the hotel staff, providing direction to the hotel staff to accomplish the clients needs.
- Flexible schedule required to accommodate client needs, including nights, weekends, and holidays.
- Promptly respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
Knowledge, Skills, and Abilities
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Good computer skills with proficiency on the internet and Microsoft Office software while preparing proposals, estimates, and Group Sales Agreements.
- Prepare presentations as needed.
- Unwavering dedication to customer service.
- Flexible work schedule, possibly as many as 50 hours per week if necessary, to service groups.
Physical Requirements
- Minimum lifting of 20 pounds.
- Frequent walking, standing, sitting
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 20 pounds.
- Other duties may be assigned.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
